Technical – Common Issues – Care Control Learning Hub

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Technical - Common Issues

Browse our help guides related to common issues on the Care Control apps

Common Issues

@ Symbol on Apple Devices
Check In/Out Location Starting Distance
Deactivating a Rota Template and Clearing the Live Rota
Payroll Report Missing Data
Refreshing the CC Windows Database
Windows vs Mobile Home Status
Visit Check Out Errors

Resetting CC Mobile, Pocket & eMAR
Resetting CC Apps on a PC/Laptop
Service Users Missing When Recording
Finding & Changing the Admin Password
Fixing Screen Zoom
CSG Geocoding - Longitude vs Latitude
Excluding Care Control in Antivirus

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01822 738100

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