Gateway is the secure desktop app for accessing Care Control Cloud on Windows and Mac. It supports both shared and individual devices, helping your organisation manage Cloud access in a simpler, more modern way.
Gateway replaces the previous Windows and Launcher access routes with one secure app for accessing Care Control Cloud.
Whether you’re ready to install Gateway or just want to understand how it works, choose the option that’s right for you.
Get Gateway for your Windows or Mac computer and start preparing your devices for Cloud.
Download GatewayFollow the setup journey to register your device, connect it to your site and get ready to sign in.
Start setupTake an interactive tour and see what Gateway looks like before you begin setting it up.
Take a tourFind step-by-step guidance covering setup, sign-in, settings and everyday use.
View guidesGateway provides a modern, secure way for your team to access Care Control Cloud. It brings the different ways you access Cloud together into one desktop application for Windows and Mac.
Gateway securely registers each installation to your Care Control site, helping ensure Cloud is accessed from authorised devices.
On shared devices, staff can access Care Control Cloud using their normal individual PIN once the device has been registered.
Use Gateway on shared computers or individual workstations, with support for both Windows and Mac devices.
Getting started with Gateway only takes a few steps. Follow the journey below to get your devices connected and your team ready to access Cloud.
Install the Gateway application on the Windows or Mac computer you want to use.
Generate a One Time Code from Care Control Cloud to securely connect the device to your organisation.
Use your One Time Code to securely register the computer against the correct Care Control site.
Set Gateway up for a shared computer or an individual device depending on how your team will access Cloud.
Once registered, your team can sign in and start accessing Care Control Cloud through Gateway.
Watch a quick introduction to Gateway or explore it yourself with our interactive walkthrough before you get started.
Watch Natasha from our Customer Success Team walk through Gateway, the setup process and what you need to know to start using it across your organisation.
Getting started
Setup
Cloud access
Click through our interactive Gateway walkthrough to familiarise yourself with the experience and see how everything works before you begin.
Interactive
Step by step
Try it yourself
Follow our step-by-step guides for setting up Gateway, managing your devices and helping your team get comfortable with everyday use.
Learn how to register a computer and connect Gateway securely to your Care Control site.
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Find out how to create the secure One Time Code used when registering a Gateway device.
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See how staff sign in to Gateway, access Care Control Cloud and securely end their session.
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Get familiar with the Gateway interface and learn where to find the areas you need.
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Learn how to access and update the settings available within Care Control Gateway.
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Discover the keyboard shortcuts available to help you move around Gateway more quickly.
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Watch our recorded Gateway webinar for a more detailed walkthrough of the app, including how Gateway works, how to get set up and what the experience looks like for your team.
Find answers to some of the most common questions about installing Gateway, moving from Launcher and accessing Care Control Cloud.
Gateway is now fully available for Care Control customers. Once Gateway has been installed on a Windows or Mac device, it can be registered against your Care Control site and used to access Care Control Cloud.
If you need help getting started, our Gateway guides take you through the installation and registration process.
Gateway is a desktop application that needs to be installed on the device you want to use. It is available for both Windows and Mac.
Once installed and registered, Gateway provides the secure connection used to access Care Control Cloud.
Care Control Launcher has now been retired for new downloads and Gateway is its replacement.
Existing Launcher installations can continue to be used while you transition your devices, but new devices and new installations should use Gateway.
We recommend moving your existing devices to Gateway as soon as practical.
Gateway is a secure desktop application designed to replace Launcher and Windows sign-in. It is not a web-based sign-in solution.
Access is restricted to registered devices, with users signing in using their individual PIN.
For organisations using Care Control Cloud, Single Sign On (SSO) is available if required. However, for most staff we recommend Gateway's secure device-based sign-in for the best balance of security and ease of access.
No. Gateway only needs to be installed once on each device, not for every individual user.
Once the device has been set up, multiple authorised users can sign in and use Gateway without needing to contact Care Control individually.
One Time Codes are generated from within Care Control Cloud and are used to securely register a Gateway device to your site.
Follow our One Time Code guide for step-by-step instructions.
Gateway uses a different sign-in method to provide an enhanced level of security.
Rather than using a Site Code, each device is registered before it can access Care Control. Staff then sign in using their own individual PIN.
This helps ensure Care Control is accessed by authorised users from approved devices.
No. Moving to Gateway does not mean moving to a different Care Control system and there is no migration of your data.
Gateway simply changes the way you open and sign in to Care Control Cloud. Your existing Cloud environment, users and data remain the same.
Gateway combines secure device registration with individual staff sign-in.
Each device must be registered before it can access Care Control. Once registered, staff sign in using their existing individual PIN.
This reduces the reliance on Site Codes being shared between employees and helps ensure access is limited to approved devices and authorised users.
No. There is no transfer or migration of your Care Control data when you start using Gateway.
Gateway is simply a new secure access route into your existing Care Control Cloud environment.
New devices should use Gateway to access Care Control Cloud.
The device is registered against your Care Control site before staff can use it. Once registration is complete, authorised staff can sign in using their individual PIN.
Our Support Team can assist with installing and registering Gateway where required.
No. You can transition your existing devices to Gateway in a way that works for your organisation.
Existing registered Launcher installations can continue to be used while you coordinate the move. New devices should be set up using Gateway.
Gateway is one part of your move to Care Control Cloud. Visit our Migration Hub for everything you need to prepare, get your team set up and start making the move away from Care Control Windows.
