Knowledge Base Technical - FAQ's Browse our help guides related to FAQ’s on Care Control Roster & Payroll Calculating Holiay Roster Core Settings Adjusting Holiday Allowance Payroll Generation Failed Message Deactivating rota template & clearing rota Check In/Out stating large distances Payroll Report Missing Data Rota Adjustments & Overlapping Shifts Installations & Hardware Refreshing the CC Windows Database Resetting CC eMAR, Mobile & Pocket Resetting CC Apps on a PC/Laptop Forgotten App Lock PIN @ Symbol on Apple Computers/Laptops Automatic Updates CC Windows Crashing Forcing Pocket back Online Care Planning & Others Care Certificate Reports Available on Care Control Supervisions showing as active despite completion eMAR Stock Audit Not Clearing even after Completion Cannot access 'View Directions' tab on the CP Summary Privacy Officer on Care Control Service Users Missing when Recording Recording Medication Given Covertly Petty Cash Meals & Menus Changing the Care Certificate Assessor