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    Knowledge Base

    Technical - FAQ's

    Browse our help guides related to FAQ’s on Care Control

    Roster & Payroll

    • Calculating Holiay
    • Roster Core Settings
    • Adjusting Holiday Allowance
    • Payroll Generation Failed Message
    • Deactivating rota template & clearing rota
    • Check In/Out stating large distances
    • Payroll Report Missing Data
    • Rota Adjustments & Overlapping Shifts

    Care Control Cloud

    • General Cloud FAQ's
    • Task Statuses
    • Setting up Cloud Launcher

    Installations & Hardware

    • Refreshing the CC Windows Database
    • Resetting CC eMAR, Mobile & Pocket
    • Resetting CC Apps on a PC/Laptop
    • Forgotten App Lock PIN
    • @ Symbol on Apple Computers/Laptops
    • Automatic Updates
    • CC Windows Crashing
    • Forcing Pocket back Online

    Care Planning & Others

    • Care Certificate
    • Reports Available on Care Control
    • Supervisions showing as active despite completion
    • eMAR Stock Audit Not Clearing even after Completion
    • Cannot access 'View Directions' tab on the CP Summary
    • Privacy Officer on Care Control
    • Service Users Missing when Recording
    • Recording Medication Given Covertly
    • Petty Cash
    • Meals & Menus
    • Changing the Care Certificate Assessor
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