Release Notes September 24th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Admin
- NEW: Manage View Meals: Create and edit meals for service users.
Read the guide - NEW: Manage Menus: Create and edit pre-set meals that can be updated and changed when needed.
Read the guide - NEW: Shortcut Notes: Create pre-filled notes to make care recording faster.
Read the guide - NEW: Day Centre Bookings: Schedule and manage Day Centre bookings within Cloud.
Read the guide - NEW: Client Personal Allowance: Track and manage personal allowances with clearer records.
Read the guide
Care Planning
- NEW: Multi-Custom Forms: Recording using Multi-Custom Forms is now available within Cloud.
Read the guide
General Performance Improvements
- HR Staff Screen: You’ll now see a clear warning if there are unsaved changes when leaving edit mode, helping prevent accidental data loss.
- Forced Read Messages: When users log into Cloud, any new messages must be read before continuing, just like in the legacy system. This ensures critical updates are never missed.
Hotfixes September 17th 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
General Performance Improvements
- Fixed an issue where Checklist information would not load if the original creator was marked as historic
- Resolved a bug causing the V-Book area to show only the last 12 months of records
- Updated Fast Facts to include records created with the latest Waterlow recording format
- Fixed an issue where all staff appeared as historic when publishing shifts, even if only one or two should have been
- Resolved a bug that limited the DNR Detail in Care Plans (Mobile) to the first 30 characters
- Fixed multiple errors affecting Analysis Reports in Care Control Windows
- Resolved an issue where the “All” category would not display correctly after switching categories
- Upgraded Margo AI to support OpenAI’s GPT-5 model
- Fixed a bug preventing the task postponement/recording modal in Service Status from appearing correctly
- Resolved an issue causing domiciliary roster travel times to not display
- Fixed a display issue with the staff signed-in modal in Service Status
- Added the ability to view and delete staff member photos within HR
- Organisation logo is now visible within the Organisational screen
Hotfixes September 10th 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
Care Control Mobile
Fixed issues with Checklists data not being cleared down and transferring to other forms.
Care Control Launcher
We have added a Sign Out Button to Landing Screen of Launcher. This enables staff who now use launcher to Sign Out of work using this App.
General Performance Improvements
- Friends & Family setup is now quicker and easier – we’ve simplified the process so it all happens automatically in the background.
- Fixed an issue that was causing text to overflow on certain boxes when viewing them on the Service Status page.
- Fixed an issue where some sites had the Latitude and Longitude inverted on their Organisational Management setup.
- You can now see Single Custom Form Incidents in both Insights Incident Analysis and the Admin/Margo AI reports.
Roster fixes mean sites without breaks can now use limits correctly. - Roster limits now correctly exclude unpaid break times from calculations.
Check In/Check Out issues are now included for people using the new Dom Care Roster. - New staff can now be assigned shifts right away, even in their first week.
Risk Assessments now display correctly in CC Cloud. - The process that creates PainChek care notes has been improved.
- Fixed an issue that was causing Analysis Reports to crash within Care Control Windows.
Hotfixes September 3rd 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
General Performance Improvements
- Added extra login protection in Cloud with one-time password prompts when incorrect details are entered.
- Fixed an issue where historic staff appeared in Cloud Roster outside of their contracted dates.
- Resolved an issue with assigning Care Service Groups to Agency shifts.
- Fixed an issue where Planned Hours showed as zero when recording holidays in Care Control Cloud.
- Updated Care Control Pocket to always show the most up-to-date Personal Allowance balance.
- Fixed an issue affecting updates to Care Planning comment lists in Care Control Mobile.
- Corrected an issue where documents not linked to service users or staff were not displaying as expected.
Release Notes August 20th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Care Planning
Admin
General Performance Improvements
- Fixed an issue in Insights Incident Analysis where drill-downs could sometimes fail.
- Resolved a problem where custom task responses were too long for some systems in Cloud.
- Improved performance for Staff File Integrity Checks.
- Corrected staff break calculations on the new Roster.
- Fixed staff holiday calculations for Roster in Dom Care Mode.
- Added support for processing zero-value pay runs in Payroll.
- Fixed an issue where very long mental capacity statements could cause Care Control Windows to crash.
- Resolved a problem where historic Generic Risk Assessments were appearing in the Care Plan Summary Task Screen.
- Fixed an issue where Care Review Outcomes completed in Care Control Windows were not carrying over.
Hotfixes August 20th 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
General Performance Improvements
- Service Status has been updated to give you faster performance and smoother use.
- General performance improvements have been made across the system.
- MyHub now includes both Care Review Changes Tasks and Holiday Request Tasks, so everything is in one place.
- Global Staff and Client Search is now quicker and more responsive.
- MyHub loads faster for a better experience.
- You can now add shifts without assigned staff more easily in Cloud Roster.
- PIN generation for Agency records in Cloud Roster has been improved.
- The “Absence Analysis – Last 12 Months” report now works without errors.
- PRN administration information now displays correctly on MAR sheets in Care Planning.
- Saving signatures for Consents in Care Planning now works as expected.
- The Personal Allowance balance in CC Pocket now shows the correct amount.
- The filter dropdown in Task View now loads correctly.
- Client and staff searches in Care Planning and HR are now faster and only run when you enter text into the search box.
Hotfixes August 13th 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
General Performance Improvements
- Fixed issue in CC Pocket where the Personal Allowance total was displaying incorrectly.
- Fixed issue where signatures for Consents on secondary sites were not saving correctly in Cloud Care Planning.
- Fixed issue where PRN administration details were not loading correctly on the MAR sheet in Cloud Care Planning.
- Fixed issue where Care Review dashboards in Insights would fail to load if a section title contained a full stop.
- Fixed issue causing the “Absence Analysis – Last 12 Months” report to error.
- Fixed issue in Cloud Roster where duplicate PINs were being generated when adding Agency to shifts.
- Fixed issue in Cloud Roster where shifts with CSG allocations but no assigned staff were incorrectly raising allocation alerts.
- Improved search performance in Care Planning client search and HR staff search by preventing a full global list fetch when the search box is empty.
Hotfixes August 6th 2025
At Care Control Systems, we’re committed to ensuring our software runs as smoothly and reliably as possible. While we regularly release a number of fixes and improvements, we’ve highlighted the key hotfixes that we believe will have the greatest impact on your day-to-day use.
General Performance Improvements
- You’ll now see Proposed Care Review Changes and HR Holiday Requests appear as tasks in MyHub, helping you stay on top of what needs attention.
- We’ve made a significant performance boost to the user security checks in our cloud environment, ensuring smoother and faster logins.
- New settings let you define how many days after a Care Review or Risk Assessment is due before it’s flagged as out of date, giving you more control over your compliance checks.
- We’ve significantly improved the speed of the drag-and-drop functionality in the Roster, making it quicker and easier to manage shifts.
- Various performance enhancements have been made to the Roster to ensure a faster and more responsive experience.
- We’ve strengthened our login process by preventing the system from revealing if a username exists, adding another layer of security.
- You can now search for and add historic note references beyond 90 days, making it easier to work with older records when needed.
Release Notes July 30th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Org Management
- NEW: You can now data transfer between your sites. You can do this with either Single Custom Forms and Care Review Domains.
- NEW: You now have the ability to see a full audit trail of data transfers, see how here.
Admin
- NEW: You now have the ability to force sign-out someone from an eMAR drug’s trolley. You can see how here.
- We’ve improved how your generic system settings work. Changes are now saved automatically as you make them, there’s no need to click ‘Save’ anymore.
- MargoAI settings will now correctly show the amount of tickets you have remaining across your site.
- Fixed an issue that was causing MargoAI Translate toggle to not work correctly for Mobile, this will not disable and enable MargoAI Translate.
Roster
- NEW: You can now filter the Roster by CSG.
- We have improved the ability of the drag & drop feature which allows for easier control for larger rotas.
General Performance Improvements
- Added a fixed list of incident types when recording an Incident or Accident across all apps.
- Fixed an issue that was causing holiday requests to not exclude breaks when relevant.
- Corrected an issue that was causing V-Book settings to not save correctly in Windows.
- Corrected an issue where only the first 100 service users were available to record general notes, this area will now load all service users that the staff member has access to.
- Fixed an issue where staff mapping was not saving if one or more sites had no mapping for the user.
- Corrected an issue where multi-form monitoring areas could not be added to secondary sites when a logo was added.
- Fixed an issue where the weight analysis was not correctly calculating.
- Fixed an issue that was causing hyphens to not work correctly in email addresses.
- Corrected an issue with News2 data recording.
Care Control Pocket & Mobile
- This update includes performance enhancements across both Pocket and Mobile, ensuring a smoother, more reliable experience.
Release Notes July 16th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Admin
- We’ve made behind-the-scenes improvements to the Staff Members section to enhance performance. There are no visible changes, but the area should now load and respond faster.
- Fixed an issue where Multi Forms created in Cloud with images were not uploading correctly. These should now save and display as expected.
HR
- We’ve made behind-the-scenes improvements to the Staff Members section to enhance performance. There are no visible changes, but the area should now load and respond faster.
Roster
- Client Rotas now display a helpful tool tip if a user attempts to access an area they don’t have permission for. Staff Availability remains accessible as expected.
Fixed an issue where marking a shift as ‘Not Required’ with Limits enabled caused issues, has now been resolved.
Org Man
- In the Permissions section of Org Man, features that haven’t been developed yet will now be hidden, keeping the interface cleaner and reducing confusion.
- Resolved a bug where staff mapping would not save if one or more sites had no mapping set. You can now successfully add and save mappings for users assigned to just one site.
Care Planning
The General Note recording area now displays all residents, not just the first 100. This ensures full visibility when adding or reviewing notes.
General Performance Improvements
- MyForms area has been optimised for better performance. Users won’t see any visual changes, but things should feel faster and smoother.
- Holiday requests now correctly exclude unpaid breaks from shift hours. This applies when unpaid breaks are enabled and set up in the system.
- Changes made to V-Book settings in Windows can now be saved reliably. Previously, updates were not being retained after saving.
Release Notes July 9th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Org Man
- NEW: You can now turn on or off applications for your organisation within the Org Management app. You can see how to do it here.
Care Planning
- NEW: You are now able to view MAR charts within Care Control Cloud. You can do this within the Care Planning app, see how here.
General Performance Improvements
- Added the “show all” staff option within multiple areas of HR.
Agency staff can now only sign-in up to 30 minutes before the start of their shift. - General performance increases across Cloud.
- Fixed a button within the Bulk Actions Wizard that was not working correctly.
- Fixed an issue that would not allow staff to have a hyphen within their name.
- Resolved an issue where Care Reviews could not be started correctly in Cloud Care Planning if the previous Care Review didn’t require a weight recording but the current one does.
- We’ve resolved an issue where Custom Field values which exceeded 50 characters were causing an error when loading the Fast Facts for Care Plans
- Fixed an issue where mandatory training courses were being displayed multiple times in Staff Records.
Release Notes June 25th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Want the highlights? Watch the quick video or keep reading for all the release details.
Care Control Cloud
Admin
- NEW: A new setting has been added to the PRN Outcome. This forces a PRN Outcome Tasks only to appear on eMAR. You can see how to toggle it on here.
- NEW: MargoAI Tokens have now been added. You can find out more here.
- NEW: You can now create new monitoring types within Care Control Cloud. You can see how to create new Multi Select Monitoring here.
- NEW: MargoAI settings have been updated in conjunction with the Tokens update. You can see these new settings here.
Roster
- NEW: Auto cover rules have been added to Roster. These rules allow for seamless cover of staff. You can read more on these settings here.
Care Planning
- NEW: You can now record a Waterlow report within Care Control Cloud. This uses our new Waterlow V2 system for greater accuracy. You can see how here.
- Staff are now able to complete SCFs from the Care Planning screen. Outstanding tasks and recording areas will show SCFs to be completed or started.
HR
- Staff Bulk Upload will now allow you to upload multiple times even if there are staff members already existing on the site.
General Performance Improvements
- Fixed an issue that was causing modals to not correctly display.
- Fixed an issue that was causing Cloud to display a 404 message when selecting a completed SCF in Windows.
- The Body Map will now be included when you print the Personal Detail report.
- Fixed an issue with client geocoding for Domiciliary Care Clients.
- The Prevent Monitoring option is now hidden for Incident SCFs.
- Fixed an issue with SCFs where options were appearing for incorrect types of monitoring.
- Fixed an issue that was causing links on the SCF to redirect to the wrong section of the Care Plan.
Care Control Launcher
- NEW: A user must now have an account to use Care Control Launcher. Launcher will no longer create a pseudo account.
- NEW: Added a new button that will reset Launcher to allow a different staff member to use it. You can see it here.
- Fixed an issue that was causing the automatic extension of sessions to stop working correctly.
- Created an error page if a link cannot be generated correctly.
Care Control Pocket
- Fast facts will now be bold and a different colour depending on the setting in Cloud.
- NEW: Added MargoAI Analysis onto a number of screens. You can now tap the icon and load a MargoAI Analysis screen producing a report. You can see how it works here.
- NEW: Service Notes (formerly Handover Notes) have been updated with a new design.
- A link to the camera has been added to the Care Plan Summary Picture screen.
- NEW: A new Waterlow recording option has been created which is optional. This new version allows further multi-select options and for a more accurate scoring. You can also view this new scoring within Cloud, but not Windows. You can see how to enable it here.
- Fixed a spelling error where Doctors Surgery was called Doctors Survey.
Care Control Mobile
- NEW: A new Waterlow recording option has been created which is optional. This new version allows further multi-select options and for a more accurate scoring. You can also view this new scoring within Cloud, but not Windows. You can see how to enable it here.
- Modified how weight loss calculation works so it now uses a setting to calculate the time period for weight loss. By default this is set to 120 days.
- NEW: Added MargoAI Analysis onto a number of screens. You can now tap the icon and load a MargoAI Analysis screen producing a report. You can see how to use it here.
- Fast facts will now be bold and a different colour depending on the setting in Cloud.
- A link to the camera has been added to the Care Plan Summary Picture screen.
- Fixed an issue with Further Details not saving correctly.
- Added a link to the V-Book on the Evacuation Screen.
Release Notes June 11th 2025
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
- Fixed an issue that was causing Organisational Management to launch on secondary sites. It will now only launch on primary sites.
- When a contract includes multiple clients/residents, invoices are now correctly processed and emailed to the contract owner’s email address after finalisation.
- For each client and each invoicing period, a separate email will be sent. For example, if you have 5 clients and you finalise 5 invoice periods, you’ll receive 25 emails in total—one per client per period.
May 28th 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Roster
- NEW: Agency staff will no longer be listed on the sign-in status page once they have signed in.
- NEW: You are now able to print an Agency member’s pin code for them with an instructional guide to logging in to Care Control Pocket and Mobile. You can see how here.
- NEW: There are now multiple status’ available on the Agency tab within Roster. You can see them here.
- NEW: You can now view Agency worker sign-in and sign-out times within the Agency worker tab.
- NEW: Agency staff will now have their Agency name shown on the rota screen when assigned correctly. You can see how to do this here.
Care Planning
- Titles in Fast Facts will now be a different colour and highlighted to better differentiate them.
- Professional Visits will now be called Professional Contacts.
- Added new fields to Professional Contacts, these are: Organisation, Email and Contact Telephone Number.
- The details for the Professional Contact will now appear on the Care Planning output.
- The Handover button has been removed from the Home Page.
- Upgraded the geocoding to now respond faster.
Admin
- Added a new Analysis Report: Extended eMar Prescription Active Report. This also works with MargoAI Analysis.
- There is now an option to add a Relationship field to Friends & Family users.
- Selecting a Report Name will now auto populate the Application and Report Category sections of the Analysis Report.
- In the Staff Records, Pandemic has been moved next to Security.
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Care Control Emar
Review the changes to our eMar based application.
- NEW: PRN Protocols will now appear on the Status Page for users to complete. You can see how here.
- Allergies have now been updated on all screens to show correctly in either a scroll box or bigger window.
- Resident Noun and and plural has been updated in all throughout the App.
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Care Control Mobile
Review the changes to our tablet-based application
- Professional Visits / Medical Visits are now called Professional Contacts.
- Professional Contacts now have extra fields, these are: Organisation, Email and Contact Telephone Number.
- Professional Contacts in the Care Plan now include the extra fields.
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Care Control Pocket
Review the changes to our mobile-based application
- Professional Visits / Medical Visits are now called Professional Contacts.
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Release Notes May 14th
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Margo AI
- NEW: You can now chat with Margo to help analyse your data with ease. Ask questions and get answers within seconds instead of having to manually find what you need. Find out more here.
- Margo Analysis support has been added for the further reports available at the bottom of this page.
Admin
- NEW: You can now manage devices using the Device Management area within Admin, you can see how here.
- NEW: There is a new look to the Incident Analysis Workflow, see how it looks here.
- NEW: You can now print the Incident Analysis Workflow, see how here.
- NEW: You can now hide messages in Staff Pocket. You can see it here.
- NEW: Added further analysis reports, the full list is available at the bottom of this page.
- Fixed an issue where Analysis Reports were showing the incorrect Category and Application on some report names.
- Added fields to the Incident Report to show who printed the report and proper separation of sections.
- Fixed an issue where a long device name and more characters were overlapping on the report.
- The Incident Analysis will now sort by date correctly.
Org Management
- NEW: You can now perform bulk actions within Organisation Management using the Bulk Action Wizard, see how here.
- NEW: You can now see a full report of all staff member’s permission roles to determine if they have the correct roles quickly and easily. You can see how here.
- NEW: Added a new option in Fast Facts for Target Fluid Intake. This provides an accurate calculation based on weight, height and age for how much fluid a service user should consume. You can see how to turn it on here.
- NEW: Added support for all Custom Fields and all Care Review Domains. This totals approximately 40+ new fast fact fields. This affects all platforms.
- NEW: The look of Single Custom Form Workflows has been changed, you can now view who has been in control of the workflow easily. See the new look here.
- Fixed an issue where some tabs on GP Connect section were missing.
- Fixed an issue that was causing the Incident Analysis to not allow users to add an entry to the Post Incident Log.
- Added the ability to filter Monitoring Analysis by date and the ability to search through them.
- Made it so only completed incident forms will be displayed against the Care Plan.
- A room number will no longer be displayed for Domiciliary Care Clients.
- Added Gender as well as Biological Sex to Personal Details.
HR
- The Absence Report will now show the number of days someone has been absent.
- Bulk Loading Staff is now available even when there are multiple active staff already on the site, the system will ensure duplicates are not created when the staff’s name and date of birth match.
- Staff records will automatically be created when new access roles are assigned for Cloud Users.
Roster
- NEW: Shifts will now automatically update the availability and delay other shifts if they overlap, you can view how it works here.
General Performance Improvements
- Updated the code which prepares the list for adding new service users to ensure that any unexpected characters in roster template names don’t stop the page from loading.
- Fixed an issue with the Integrity Check Information in the Admin landing page as this was showing no data for some sites.
- Corrected an issue where Care Reviews could be started for the service users who were not being monitored for Care Review Assessments.
- Corrected an issue where new staff couldn’t be added if staff roles containing unexpected characters existed.
- Updated the Calendar Reminders system so that Care Notes will now be created to remind staff of upcoming events that the service user is linked to.
- Corrected an issue which was causing the wrong Service User name to be used in the Front Cover print-out.
Care Control Pocket
- Resolved an issue where multiple SCF Risk Assessments appeared for each client, to ensure forms appear as expected please follow this naming convention when creating SCF Forms:
[Form Type] [Initials] (e.g, Waterlow AH) - Added Gender as well as Biological Sex to Personal Details.
- Added support for new Domiciliary Care Roster Cascade Messages. Messages will now be received that include the time that would effect both the staff and service user.
- Fixed an issue where the application would crash during navigation of the Care Plans.
Care Control Mobile
- NEW: Consolidated the evacuation list to make it easier to view staff, visitors and service users during an evacuation. See how here.
- NEW: Added an option to anonymise visitor names in the V-Book. See how here.
- Added full support for Personal Belongings.
- Added Gender as well as Biological Sex to Personal Details.
- Fixed issue with CSG Locking if the Risk Assessment had the name of a resident in it and the CSG was locked it would not show the correct risk assessments associated with the CSG.
- Added a Pre-Assessment Care Review expected outcomes box.
- Improved the speed at which the list of service users loads when recording activities.
Margo Analysis Reports
| Category | Title | Description |
| Alerts | Alert Summary – By Category – Last 90 Days | This reports summarises alerts raised by category over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By CSG – Last 90 Days | This reports summarises alerts raised by Care Service Groups over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Service User – Last 90 Days | This reports summarises alerts raised against Service Users over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By CSG – Last 90 Days | This reports summarises alerts by Category and then by CSG over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Service User – Last 90 Days | This reports summarises alerts by Category and then by Service User over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category – Last 90 Days | This reports summarises alerts by Category and Sub Category over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category, By CSG – Last 90 Days | This reports summarises alerts by Category, Sub Category and CSG over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category, By Service User – Last 90 Days | This reports summarises alerts by Category, Sub Category and Service User over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Staff Reports | Absence Analysis – Last 12 Months | This report shows you the last 12 months of absences, including sickness and holidays. |
| Training | Full Training Log – Active Staff – Active Training | This report produces a full staff training log for active staff members only and for active training courses only. |
Analysis Reports
| Category | Title | Description |
| Alerts | Alert Summary – By Category – Last 90 Days | This reports summarises alerts raised by category over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By CSG – Last 90 Days | This reports summarises alerts raised by Care Service Groups over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Service User – Last 90 Days | This reports summarises alerts raised against Service Users over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By CSG – Last 90 Days | This reports summarises alerts by Category and then by CSG over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Service User – Last 90 Days | This reports summarises alerts by Category and then by Service User over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category – Last 90 Days | This reports summarises alerts by Category and Sub Category over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category, By CSG – Last 90 Days | This reports summarises alerts by Category, Sub Category and CSG over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Alerts | Alert Summary – By Category, By Sub Category, By Service User – Last 90 Days | This reports summarises alerts by Category, Sub Category and Service User over the last 90 days, showing the trend in rolling 30 day blocks, with an overall total. |
| Staff Reports | Absence Analysis – Last 12 Months | This report shows you the last 12 months of absences, including sickness and holidays. |
| Training | Full Training Log – Active Staff – Active Training | This report produces a full staff training log for active staff members only and for active training courses only. |
Care Plan Reports
- Medical History
- Nutrition and Meal Choices
- MUST Analysis
- Fluid Intake/Output Analysis
- Braden Analysis
- Personal Belongings
April 16th 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
MargoAI
- NEW: MargoAI Analysis is now available. You can turn on the trial mode from within the System Settings here. Find out more here.
Organisational Management
- NEW: You will now be able to modify business wide permissions settings for all apps from within Organisational Management. Cogs to modify settings on individual apps has been removed. You can see the new settings here.
Admin
- NEW: You can now view full Incident Analysis reports from within the Admin app. You can see how here.
- NEW: You are now able to turn on or off MargoAI for both Pocket and Mobile from within System Settings. Find out how here.
HR
- NEW: You can now exclude users from having to Check In/Check Out of a visit. You can see how here.
Roster
- NEW: You can now view a Check In Analysis from within Care Control Roster. You can see how here.
- If your site has Licensed Hours within Roster, you will now be warned when you are close to the limit. You will also be able to purchase more from within the warning.
- Fixed an issue that was causing an error when visiting the My Forms section of MyHub.
- We’ve corrected an issue where the exclusion list for CC Pocket offline usage was not displaying correctly if an “&” was included in one of the staff roles.
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Care Control Pocket
Review the changes to our phone-based application
- NEW: Personal Belongings are now on Pocket. You can view and record new personal belongings items. You can see how here.
- New look for Resident images in the Pocket Application.
- If trying to take cover is unsuccessful then more information will be given as to why it did not work.
- The Care Plans menu has been improved allowing easier scrolling.
- Larger text has been used where possible.
- Where devices have a notch camera, text has been moved to accommodate this.
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Care Control Mobile
Review the changes to our tablet-based application
- We have released some fixes including Long Checklist Truncation being resolved and the obfuscation within V-Book to help resolve GDPR issues
- Updated the Kitchen Orders area within CC Mobile to allow vegetarian lunch and dinner options to be loaded with the list of other options for those meal types.
- Updated how Meal Choices are ordered in the Food & Nutrition area in CC Mobile. This was will now put the most recent Meal Choice records first.
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Care Control Launcher
Review the changes to our Cloud launcher
- NEW: There is a new button to re-open your browser with you logged in if you accidentally close it.
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Care Control Windows
Review the changes to our Windows application
- There is a new fix to VAT calculation within invoices.
- You will now see updates from Care Control when you launch the Windows app.
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April 2nd 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Care Planning
- NEW: You now have the ability to print Care Plan Reports directly from the Care Planning App. You can see how here.
- NEW: Added ability to create a custom Marital Status drop-down list in the Personal Details section. You can see how here.
- NEW: Added the ability to geolocate staff using their existing address. You can see how here.
- NEW: Added an option for Behaviour Analysis in the Monitoring Analysis section. You can see how here.
- NEW: You now have the ability to create an incident or accident from the Care Recording screen. You can see how to do this here.
- Core Risk Assessments have been added, these include: Falls, Medication, Burns and Scalds, General, PEEPS, Movement and Bed Rail.
Admin
- NEW: Added the ability to create a message group from the Alerts screen. You can see how here.
- NEW: You can now turn on the ability for staff to see multiple rotas if they are a part of multiple site. You can see how here.
- NEW: You now have the ability to perform Care Plan Corrections from within the Admin screen. You can see how to do so here.
- NEW: You can now create One Time Codes within Cloud. You can see how to do so here.
- Moved Care Planning Comments menu item to a drop-down within both Monitoring & Alerts and Analysis.
- Fixed an issue with Bulk Upload Clients on domiciliary sites that was causing an error when uploading more than 100 clients.
HR
- Fixed an issue where holiday hours were not being calculated correctly for Manager roles.
- You can now add a decimal place in the Hours to Book section of Holidays within the HR app.
- Fixed an issue where a staff member who had left would still be present in a print-out of a service user’s Care Plan.
Roster
- Fixed an issue where the check in/out time was not appearing correctly.
Organisational Management
- Removed the Pharma access role.
- Fixed an issue where the Title field of Next of Kin was showing the staff member’s title instead.
- Made performance improvements improvements to MyHub.
- Corrected an issue where Checklist Analysis wasn’t showing for some Checklists.
- Corrected an issue where About Me questions added through Cloud were not showing.
- Fixed an issue with Organisation Structures not being able to be deactivated if they have child structures.
- Corrected an issue where recording a custom form and entering a previous date would record the form with the current date.
- Corrected how primary contacts are displayed in Fast Facts.
- Updated the process for recording medication so that fluid intake records are not saved for 0mls.
- Corrected an issue in Consolidated Invoicing where creating a monthly payment schedule for a specific date each month was creating a single payment period.
- Fixed an issue where Bulk Starting monitoring was failing to return service users.
- Fixed an issue where some mandatory training courses were not showing for staff in their Staff Record.
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Care Control Pocket
Review the changes to our phone-based application
NEW: You now have the ability to view multiple rotas within Pocket. If a staff member is working across multiple sites they now have the ability to view all of their rotas in one place. You can check out how to do that here.
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March 19th 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Admin
- NEW: You can now accept and deny Proposed Care Review changes within the Care Planning options within the Admin App. You can view the guide here.
- Domiciliary Care Client Bulk Uploading has been updated with visit times now included, you can see the guide here.
- Analysis report loading times have been improved.
HR
- Added a new set of permissions to the HR Application. These include both edit and view only permissions:
- Modify Holiday settings
- DBS Checks
- Supervisions
- Documents
- Training
- Notes
Consolidated Invoicing
- Added Consolidated Bulk Reports generation.
Application Performance Improvements
- Restored the Location Suffix to the service user display name for Home Care users. This was previously removed as empty or zero suffices were causing issues with the rostering system.
- Corrected an issue where the Personal Details page of care plans was crashing. This was due to unexpected characters in values for lists on the page.
- Corrected an issue where Bulk Starting monitoring was failing on returning service users.
- The process for staff leaving has been updated to ensure they are not still marked as the keyworker for any service users.
- Corrected an issue where some mandatory training courses were not showing for staff in their Staff Record in CC Cloud.
- The Key Safe Field in Support Plans will now accept alphanumeric codes.
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February 26th 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Cloud Roster
- Fixed an issue where “Assign visits outside of availability” setting would not correctly allow assigning of visits.
- Added a new user preference setting for: Show Visits, Show Unassigned, Show Pending Authorisations.
- Modified wording in some sections of the Roster to properly reflect those areas.
- Removed the Staff Tab from the Unassigned Filter.
Admin
- Added a missing field to Care Plan Integrity Checks.
- NEW: Analysis Reports features are now available in Cloud with access to 140 different reports.
- NEW: QR Code Management is now available within Care Control Cloud.
- Fixed an issue with Mental Capacity Template view.
- Added the ability to Geocode Care Service Groups.
Org Management
- Fixed an issue which prevented user images from loading on the landing page.
Consolidated Invoicing
- Added an option to export invoice evidence to CSV or PDF format.
- Updated the Clients tab to allow selection of contract hours and the specification of client assignment start and end dates.
Care Planning
- Made performance improvements to the Care Planning App home page.
- Single Custom Forms will now display who last completed the form and at what time to avoid duplication.
- Fixed an issue with Single Custom Forms not loading previous data correctly.
HR
- Fixed an issue with the Add Staff Form not resetting after saving.
- Fixed an issue that would cause Holiday Booking to not complete.
- Calculations for Holiday hours will now be performed correctly based on options.
Application Performance Improvements
- Fixed an issue where a home-care client would have a digit next to their reference number in their name.
- Improved security of web applications.
Care Control Windows
Review the changes to our Windows based application
- Single Custom Forms now have a limited amendment after they have gone live. You cannot add or remove sections or questions, but you can edit questions or sections and amend the dependency’s and access controls and form settings in general including the output note.
- Added Incident Type Placeholders to Single Custom Forms.
- Corrected Security Targets in Organisational Management and Confidential Notes.
- Fixed an issue with viewing Food Intake Analysis correctly.
January 29th 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
- NEW: Single Custom Form Monitoring will now notify the user they have been assigned to. This happens in real-time, allowing for staff working across multiple machines to seamlessly continue care. A message, notification and an email will be sent to staff members. Want to see how this is useful? Click here.
- NEW: Single Custom Form Monitoring will notify users that are available to claim a new form via Messages, notifications and an email.
- NEW: The My Forms section within MyHub will now display the forms which are currently in Draft, In Progress and Completed.
- NEW: MargoAI now has an option generate within Care Review Expected Outcomes and more! View it in action, here.
- NEW: The tasks sections within MyHub will now show available tasks to be completed, these can be claimed by staff members at any time.
- NEW: You can now modify Care Review Sections from within the Care Review. To see how, you can view the guide here.
- NEW: When a user claims a form, it will instantly update in real-time, this means forms can not be claimed by two different staff members.
- NEW: The count of forms in MyHub will update in real-time allowing users to keep track of tasks with ease.
- Staff members will now be warned if they produce a Care Plan that has recently been completed or is In Progress.
- Care Reviews will now appear sequentially top to bottom in the order they are displayed within the Care Review.
- Fixed an issue with Personal Belongings not being added correctly.
Care Control Pocket
Review the changes to our tablet based application
New Feature – Margo AI
Margo AI is the latest innovation from Care Control, designed to empower care providers with intelligent support and guidance.
Margo is currently in Care Control Cloud and Care Control Mobile.
You can see Margo in every text edit box available so it can be easily used to create messages to staff, creating care reviews, completing supervisions, documents and more!
You can find out more here.
- Added the ability so sign-in using Cloud. The guide can be found here.
- Added the ability to bypass Facial Recognition if set within Care Control Cloud.
- Added support for Quick Facts within 14 different areas. The user must be online for these to work.
- Added support for Two Person Recording for 5 different areas. The users must be online for this to work.
- Added support for Thickener on Fluid Intake.
- Added support for Special Diet Indicator on Food Intake.
- Added support for Single Custom Forms integration with Care Control Cloud. Seamlessly work with users on Cloud with real-time updates being received and sent when producing, completing and accessing forms.
January 22nd 2025 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud Launcher
Review the changes to our Cloud Launcher application
Application Updates
- Fixed an issue that stopped Cloud Launcher from keeping the user signed in for an extended period of time.
Care Control Cloud
Review the changes to our cloud-based application
New Feature – Margo AI
Margo AI is the latest innovation from Care Control, designed to empower care providers with intelligent support and guidance.
Margo is currently in Care Control Cloud and Care Control Mobile.
You can see Margo in every text edit box available so it can be easily used to create messages to staff, creating care reviews, completing supervisions, documents and more!
You can find out more here.
Application Updates
Application – Admin
- NEW – CSG Management Staff – Added the option to Add Management Staff to Care Service Groups. View the guide here.
- NEW – Manage Consents – Added the ability to modify and manage consents. You can find the guide here.
- NEW – Generic Risk Assessments – Added the ability to create Generic Risk Assessments. You can view the guide here.
- NEW – Care Planning Comments – Added the ability to add Care Planning Comments. View the guide here.
- NEW – Care Review Domains – The ability to remove, edit and add Care Review Domains. View the guide here.
- Added further settings to the Settings option within the Admin app.
- Added the ability to turn off Facial Recognition for certain users.
- NEW – Manage Consents – Added the ability to record consents. You can view the guider here.
- NEW – Mental Capacity Assessments – Added the ability perform a Mental Capacity Assessment. You can view the guide here.
- NEW – Care Review Outcome Field – Added a new field to show the Care Review Outcome.
- NEW – Record a Risk Assessment – Added the ability to record a risk assessment within the Care Planning App. View the guide here.
- Fixed an issue that stopped the Care Review button from being visible in Fluid Intake.
Care Control Mobile
Review the changes to our tablet based application
New Feature – Margo AI
Margo AI is the latest innovation from Care Control, designed to empower care providers with intelligent support and guidance.
Margo is currently in Care Control Cloud and Care Control Mobile.
You can see Margo in every text edit box available so it can be easily used to create messages to staff, creating care reviews, completing supervisions, documents and more!
You can find out more here.
- NEW – Care Review Outcome Fields – A new field has been added to show the Care Review Outcome.
November 2024 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud Launcher
Review the changes to our Cloud Launcher application
New application
Welcoming our brand new Cloud Launcher application. With a streamlined launcher design, accessing Care Control Cloud has never been easier. The app offers a user-friendly interface, giving you instant access with just a tap. Simply set up your account as you would on any other Care Control app, and log in using your familiar pin code, no new steps or complicated processes.
Check out the quick video below to see it in action.
Care Control Cloud
Review the changes to our cloud-based application
Application Updates
Application – HR
- NEW – DBS Checks: You can now record records of DBS checks on staff using Care Control Cloud. This feature is similar to that on Care Control Windows.
- NEW – References: You can now perform reference checks and store references on Care Control Cloud. This feature is similar to that on Care Control Windows.
- NEW – Email messages: A checkbox has been added, if ticked it will send an email to the linked email address when receiving a message on Care Control.
- NEW – Manage Quality Survey: You can now create and manage quality surveys within Care Control Cloud. This feature is similar to that of Care Control Windows.
- NEW – Analyse Quality Survey: You can now analyse quality surveys that have been created within Care Control Cloud.
- NEW – Holiday Settings: You can now manage holiday settings within the Care Control Cloud Roster Application. This feature can only be used by users with access to Global Settings.
Application updates
- Fixed grammatical errors within Care Notes to now show correctly.
- Fixed an issue with Overnight Agency shifts on Cloud Roster timing out incorrectly. It will now Time-Out 30 minutes after the shift has ended.
- The dosage in the prescription schedule will now align with the MAR sheet.
October 2024 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Application Updates
Application – Organisational Management
- New release
- Events in the calendar on Care Planning will now redirect you to the details of the event on the Admin page.
- You can now add events to the calendar with the “Add Event” button on the Care Planning page.
- Allocations on the Care Planning page will now show allocations assigned to your mapped staff record.
Application – Admin v0.14.0
- NEW: Added the care service group feature.
- NEW: Added the system settings feature
- Made tweaks to the look of the calendar feature.
- Events that last all day are now pinned to the top of the calendar.
- Clicking a day in the calendar will now take you to that day’s view.
- Checklist assignments are now ordered alphabetically.
- Added an option to “Select All” checklist assignment types.
- Custom tasks can now be reactivated on the current day.
- Staff members are now displayed with their role in the care note analysis.
- Clients are now ordered by first name in the care note analysis.
- The “Number of Notes” column can now be clicked to order notes in reverse.
Application – HR v0.5.3
- Attempting to book a holiday that overlaps with another holiday will now produce a warning.
- Booking holiday now supports half-displays.
- Added the option to view an existing holiday booking.
- When viewing a specific staff member’s holiday, the calendar will filter to only show their holiday.
- Added “View Rota” button to approved holidays.
- Bradford Factor Analysis will now only take absences due to sickness into account.
Application updates
- Fixed an issue with drop down lists not appearing correctly in modals and slide-ups.
- Fixed an issue where alerts were sometimes not appearing correctly.
Care Control Pocket
Review the changes to our phone based application
Application Updates
- Added the ability to exclude Incident Recording.
- Fixed an issue to allow non-care staff to record maintenance issues.
- Added support for NFC Check-Ins.
Care Control eMAR
Review the changes to our medication based application
Application Update
- eMAR PRN Outcome Tasks is a new setting that generates a custom task for that service user requesting an outcome from that PRN medication. This setting will be off by default.
September 2024 release notes
At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you.
Care Control Cloud
Review the changes to our cloud-based application
Application Updates
Application – HR v0.4.0:
- Holidays
- NEW: Bradford Factor Analysis
- NEW: Staff Notes
Staff notes are now available, this feature has been transferred from Care Control Windows and will now allow the creation of staff notes within Cloud. You can see the guide here.
- NEW: Bulk Add Staff Notes
You also Bulk Add Staff Notes to make creating staff notes faster and easier. You can see the guide here.
Application – Admin v0.12.0:
- NEW: Calendar
Care Control Windows
Review the changes to our Windows application
Application Updates
- Extended the length of the field to support longer Care Review Domains on Print.
- Fixed issues which were causing errors when changing the current status of a supervision record.
Care Control Pocket
Review the changes to our phone based application
Application Updates
- Fixes to the Red Flag Notes in Care Plans.
- Fixes to the Care Plan Personal Details sections.
- Improved the Rota View for staff.
Care Control Mobile
Review the changes to our tablet based application
Application Update
- Fixes to the Home Screen to view Checklists.
- Fixes to show Dom Care Fields on Summary Screen.
