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    • Knowledge Base
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      • Media
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      • Release Notes
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    • GP Connect
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      • Media
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      • Downloads
      • Care Chronicle
      • Activity Packs
      • Understanding our Service Costs
    • More
      • Release Notes
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      • Service Status Help
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      • Webinar Hub
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    • Home
    • Care Control Knowledgebase
    • Care Control Windows

    Administration

    Advanced Stuff

    Analysis

    Biometric

    Care Planning

    Communication

    HR

    • Care Planning
      • Care Planning Comments
      • COVID
        • Adding Covid Vaccines
        • COVID PPE Check
        • COVID PCR & Lateral Flow Tests
        • Recording a Covid Vaccination or Booster
        • Recording COVID Checks for Service Users
        • Recording Vaccination-Status of Visitors
      • Monitoring
        • Bulk Start/Stop Monitoring
        • Creating Mental Capacity Forms
        • Adding & Removing Activity Types
        • Editing or Removing a Note
        • Reviewing MUST Data
        • Activating Draft Monitoring
        • How to Add / Removing Monitoring
        • How to Amend Monitoring
        • How to Complete a Waterlow Score
        • How to Create a Shortcut Note
        • Creating Custom Monitoring
        • Completing a Mental Capacity Assessment
        • Risk Assessments available on Care Control
        • Adding & Removing Monitoring via CC Windows
        • Single Form Monitoring
        • Creating a Handover Note
        • Waterlow Monitoring Scoring
        • Food Intake Scoring
        • Monitoring Defaults
        • Recreating a Risk Assessment
      • Care Plans
        • Care Plan Integrity Checks
        • Printing Photos from the Care Plan
        • Adding Cream Charts to Care Control
        • Removing a Medical Visit from CC Windows
        • Printing a Care Plan
        • Creating a Printing Pack
        • Additional Fields in Staff Records and Care Plans
        • Expiring a Consent / MCA
        • Amending Life History Questions
        • Consents on Care Control
        • Adding Health Professionals on Care Control
        • How to Change the ‘Resident’ title
        • About Me on CC Windows
        • Viewing Care Plan Changes
        • Amending Personal Appearance
        • Amending Personal Details
        • Adding Key Contacts
        • Reactivating a Service User
        • Recording a Service User Death
        • Processing Shop Purchases
        • Service User Shop
        • Additional Service User Licenses
        • Recording a Health Issue on Windows
        • Adding Medication to the Medication Profile
        • Printing a Historic Health Issue
        • Uploading a Service User Photo
      • Alerts
        • Excluding Notes from the Handover
        • Creating Handover Filter Groups
        • The Home Status
        • Creating an Alert
        • Alerts available on Care Control
      • Care Reviews
        • Creating a Generic Risk Assessment
        • Propose a Care Review Change on Mobile
        • Proposing a Care Review Change
        • Linking Notes & Documents to the Care Review
        • Removing a Care Review
        • Care Review Domains (Add, Remove, Edit)
        • Starting a Care Review on Mobile
        • Completing a Care Review
        • Amending Care Review Domains within a Care Review
      • Incidents
        • Viewing & Printing Incidents
        • Excluding an Incident
        • Creating a Post Incident Log
        • Recording an Incident
      • CSGs
        • Switching a Service User’s CSG
        • Locking Mobile to a CSG
        • Adding a New CSG
      • Domiciliary Care
        • Check In Analysis
        • Marking a Visit as ‘Not Required’
        • Planned Client Absences
        • Checking Out of a Visit
        • Checking Into a Visit
      • QR Codes
        • Changing QR Code Security
        • Setting up QR Codes
        • Using QR Codes on Pocket
        • Using QR Codes on Mobile
    • HR
      • Roster Settings – Part 2
      • Roster Settings – Part 3
      • Roster Settings – Part 4
      • How to Build a Rota Template
      • How to Process a Rota Template Live
      • How to Build a Shift Template
      • Holidays
        • Altering the Holiday Year
        • Cancelling Holiday for a Staff Member
        • Holiday Requests
        • Holiday Year Issues
      • Roster
        • Adding a New Agency
        • Assigning Allocations to the Rota
        • Changing the Number of Rota Weeks
        • Covering a Shift with Agency
        • How to Add an Ad-Hoc Shift
        • How to Remove a Rota Template
        • Ordering Job Roles in the Rota
        • Processing a Rota Template
        • Managing Security Access to the Roster
        • Updating a Templates Settings
        • Using CSGs in the Roster
        • Timesheets
        • Roster Filter Sets
        • Roster Ratio Sets
        • Deactivating Live Rota Template
        • Roster Settings Overview
        • Creating a Blank Rota Template
      • Staff
        • Renewing Staff Training
        • Adding a New Service User on CC Windows
        • Amending a Staff Absence
        • Additional Fields in Staff Records and Care Plans
        • Managers on the Staff Record
        • Bradford Factor
        • Removing Staff Training
        • Accessing Care Control Academy
        • Setting up Care Control Academy
        • Registering Windows with a One Time Code
        • Setting up One Time Codes
        • Viewing & Printing Completed Tasks
        • How to Record Staff Absence
        • Processing a Staff Leaver
        • Staff File Integrity Checks
        • Staff Training Courses
        • Resending a Care Certificate Email
        • Adding a New Role/Contract for a Staff Member
        • Bulk Adding Documents
        • Uploading a Document to a Staff Record
        • Uploading a Document
        • Uploading a Staff Photo on Mobile
      • Recruitment
        • Completing a Staff Induction
        • Assigning an Induction to a Staff Member
        • Recruitment – Appointments
        • Recruitment – Interviews
        • Recruitment – Messages
        • Recruitment – Applications
        • Recruitment – Settings
        • Recruitment – Introduction
      • Income
        • Finance & Income Settings
        • Recording an Invoice
        • Payment Schedule for Service Users
        • Invoice Lines
        • Petty Cash
        • Adding Funds to Personal Allowance
      • Payroll
        • How to Export and Print your Payroll
        • Work Records
        • Timesheets
        • Pay Alterations by Weekday
        • Pay Alterations by Date
        • Payroll Salary
        • Pension Settings
        • Staff Breaks
        • Manage Pay Rates
        • Resolving Payroll Issues
        • Payroll Settings
        • What is Advanced Payroll?
        • Payroll Periods
        • Shift Indicators
        • Basic and Advanced Payroll
        • Adding Payroll Managers
      • Messages
        • Administer Messages
        • View Your Messages
    • Biometric
      • Setting up Facial Recognition
      • Biometrics FAQ’s
      • Configuration of Biometrics
    • Administration
      • PainChek
      • Recording a Medical Visit on Windows
      • How to Hide Staff Contact Details
      • Staff Access Levels on Care Control
      • Income Tab Password
      • How to see who views a Care Plan
      • Setting CC Mobile to Business Dashboard
      • Dependency & Cost of Care
      • Changing Sites
      • Complaints Area
      • Creating an Allocation Group
      • Day Centre
      • Finding & Changing the Administration Password
      • Finding & Changing the Override Password
      • Five Key Principles of the Mental Capacity Act
      • GDPR
      • Hiding Staff PINs on CC Mobile
      • 6-Digit PIN Option
      • A Guide to Pre-Assessment
      • About Me & PRSB
      • Access Denied Message
      • Accessing Other Sites
      • Assigning Allocation to the Rota
      • Bulk Staff Notes
      • Care Control Usage Indicator
      • Changing PC from Admin to Staff
      • Manager’s Scratch Pad
      • Set the Mobile App to the Administration Login Page
      • Set CC Pocket to Start on Managers Menu
      • When a Service User Leaves
      • Calendar & Events
        • Creating a New Task Type
        • Adding a New Event Type
    • Analysis
      • Creating a New Document Type
      • Assigning Staff Dependency Roles
      • Add a Medical Visit Type to Care Control
      • Analysis Report
      • Your Usage Health Check
      • Care Note Analysis
      • Monitoring Analysis
    • Communication
      • Sending an Email from Care Control
      • Kitchen
        • Amending Food Intake Records on CC Mobile
        • Creating Menus – Part One
        • Creating Menus Part 2
        • How to Create a Meal Choice
        • How to View & Serve Kitchen Orders
      • Friends & Family
        • Setting up Friends & Family Access
        • Friends & Family Dashboard
        • Setting Yourself up on CC Friends & Family
        • Messaging with Friends & Family
        • Friends & Family Memory Box
      • Checklists
        • Assigning a Checklist to a Service User
        • Assigning a Checklist to Multiple Staff
        • Assigning a Checklist
        • Creating Custom Tasks
        • How to Create a Checklist
        • Checklist Analysis
        • Viewing and Printing Completed Tasks or Checklists
    • Advanced Stuff
      • Changing the Browser that Care Control uses
      • Integrated Windows Authentication
      • Single Custom Form in Pocket & Mobile

    Latest Guides

    • Cloud Onboarding: Setting Up Devices
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    • How to Add a New Room in Cloud
    • Cloud Onboarding: Upload staff details
    • Cloud Onboarding: Create New Cloud Users
    • Cloud Onboarding: Access User Permissions and Understand How to Change Them
    • Cloud Onboarding: Assign Super User to Site
    • Cloud Onboarding: Site Level Settings
    • Cloud Onboarding: Configure Staff Pocket
    • Cloud Onboarding: How to Access your Fixed Organisation Codes
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