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  • Knowledge Base
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    • Equipment Catalogue
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    • Understanding our Service Costs
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    • Release Notes
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  • GP Connect
  • Customer Contact Form
  • Knowledge Base
  • Resources
    • Media
    • Equipment Catalogue
    • Downloads
    • Care Chronicle
    • Activity Packs
    • Understanding our Service Costs
  • More
    • Release Notes
    • Coming Soon
    • Service Status
    • Service Status Help
    • Information Governance
    • Webinar Hub
    • Blog
    • Customer Success
  • GP Connect
  • Customer Contact Form
    • Knowledge Base
    • Resources
      • Media
      • Equipment Catalogue
      • Downloads
      • Care Chronicle
      • Activity Packs
      • Understanding our Service Costs
    • More
      • Release Notes
      • Coming Soon
      • Service Status
      • Service Status Help
      • Information Governance
      • Webinar Hub
      • Blog
      • Customer Success
    • GP Connect
    • Customer Contact Form
    • Knowledge Base
    • Resources
      • Media
      • Equipment Catalogue
      • Downloads
      • Care Chronicle
      • Activity Packs
      • Understanding our Service Costs
    • More
      • Release Notes
      • Coming Soon
      • Service Status
      • Service Status Help
      • Information Governance
      • Webinar Hub
      • Blog
      • Customer Success
    • GP Connect
    • Customer Contact Form

    Care Control Cloud

    • Care Planning
      • How to record NEWS2 on Cloud
      • How to print Care Plan Reports in Cloud
      • Utilising Single Custom Form Workflows
      • Organisational Service Status
      • Medication Profile
      • Incident Analysis
      • Personal Belongings
      • Linked Documents
      • Completing a Care Review
      • Care Recording
        • Introduction to Care Recording
        • Bath or Shower Recording
        • General Note
        • Bowel Movement Recording
        • Cream Recording
        • Fluid Intake
        • Food Intake Recording
        • Movement Chart
        • Personal Care
        • Sleep Information
        • Wellbeing Check
        • ABC Behaviour
        • Bed Changes
        • Behaviour Monitoring
        • Air Mattress Settings
        • Intensive Care Monitoring
        • Observations
        • Pain Assessment
        • MUST Assessment
        • How to record a PURPOSE-T Assessment
        • How to Record Multi Custom Monitoring on Cloud
        • How to record NEWS2 on Cloud
        • Activities
        • Customising a Service User Body Map
        • How to add a new Marital Status in Cloud
        • How to Record a PEEPs Assessment on Cloud
        • How to record Waterlow score in Cloud
        • How to Monitor Behaviour Analysis in Cloud
        • How to record an Incident or Accident in Cloud
        • Recording a Care Review on Cloud
        • Recording Weight on Cloud
        • Medical Visits on Cloud
        • Braden Assessment on Cloud
        • Single Custom Forms on Cloud
      • Resident Care Plans
        • How to Add a New Room in Cloud
        • How to Amend a Section of a Completed Care Review
        • How to Record a New Professional Contact
        • How to view Professional Contacts in Cloud
        • How to add Impairments
        • How to expire Mental Capacity Assessments and Consents on Cloud
        • New Look!
        • Switching Service User
        • Recording from the Care Plan
        • Outstanding Tasks
        • Personal Details
        • About Me
        • Key Contacts
        • Care Notes
        • Care Reviews
        • Risk Assessments
        • Consent & Capacity
        • Food & Nutrition
        • Checklists
        • Medical History & Diagnoses
        • Health Issues
        • Medical Visits
        • GP Connect
        • Monitoring Analysis
        • Memory Box
        • Life History
        • Audit of Changes
        • Life History Configuration​
        • How to add a cream into the Care Plan on Cloud
        • Completing a Mental Capacity Assessment on Cloud
        • How to record a Risk Assessment on Cloud
        • Modifying Service User Further Details
        • How to Add Geolocation to a Client
        • How to view Single Custom Form Workflows in Cloud
        • How to view MAR Charts in Cloud
    • Domiciliary Roster
      • Assigning Client Visits
      • How to Modify Auto-Cover Settings in Roster
      • How to View Agency Name on Your Rota
      • Print Pin Code for Agency Worker
      • How to cascade shifts in Cloud
      • How to add unpaid breaks for staff in Cloud
      • Check-in Analysis on Cloud
      • Assigning Staff Availability
      • Managing Availability Templates
      • Adding Staff to your Availability Rota
      • Creating an availability rota
      • Cloud Roster Organisation Settings
      • Cloud Roster Creating a Client Rota
      • Cloud Roster Add Clients to Client Rota
    • Organisational Management
      • Bulk Actions in Cloud
      • Windows Org Man Archive
        • Adding a Staff Member to Cloud
        • Unlocking a Cloud User Account
        • Finding & Accessing OM
        • Introduction to OM
        • OM – Manage Access Roles
        • OM – Manage Users
        • OM – Settings
        • OM Bulk – Add User Records
        • OM Bulk – Add Access Roles
        • OM Bulk – Remove Access Roles
        • OM – Change User Status
        • OM – First Time Set-Up
        • Setting up Single Sign on for Cloud
        • First Time Set-Up
      • Permissions
        • Permissions in Cloud and What They Mean
        • Permission Management in Cloud
        • How to view the Permissions Report in Cloud
        • How to Create a New Permission Role
        • What App Permission Roles mean in Cloud
      • Data
        • How to Data Mirror Single Custom Forms
        • How to View Data Audit Trails
        • How to Merge Care Review Domains
      • Org Man Settings
        • How to Enable Consolidated Invoicing
        • How to Enable or Disable Viewing Day Centre in Cloud
        • Org Management Settings in Cloud
        • Setting up Single Sign On in Cloud
        • How to Manage Applications in Org Management on Cloud
      • Org Man Users
        • How to Unlock a User Account on Cloud
        • Add & Edit departments in Cloud
        • Add & Edit positions in Cloud
        • How to Bulk Load Users
        • Unlocking a User Account on Cloud
        • Adding a New User on Cloud through Org Management
        • Manage Users in Organisational Management on Cloud
        • How to give a user Clinical access on Cloud
        • How to Enable Multi-Factor Authentication
      • Organisation Structure
        • Organisational Structure on Cloud
        • Viewing your Business and Site Codes in Cloud
      • Org Man Access Roles
        • How to Create a New Access Role in Cloud
    • Access & Navigation
      • How to Access Other Sites on Cloud
      • How to Log In to Care Control Cloud
      • Email Registration
    • Admin
      • Health Score
      • Navigating Admin
      • Analysis Reports
        • Analysis Reports in Cloud
      • Care Planning
        • How to Enable Skin Integrity Prompt
        • How to Import a Risk Assessment Template on Cloud
        • How to Export a Risk Assessment Template on Cloud
        • How to build a Single Custom Form in Cloud
        • How to activate Draft Monitoring Forms
        • How to Create a Shortcut Note on Cloud
        • Dependency and cost of care in Cloud
        • How to activate Draft Monitoring on Cloud
        • Care Planning Comments in Cloud
        • How to create a new Multi Select Monitoring on Cloud
        • Turning on Target Fluid Intake on Cloud
        • Service User Fast Facts
        • Monitoring Defaults
        • Manage Monitoring
        • Manage Consents on Cloud
        • Making Care Plan Corrections in Cloud
        • How to create Message Groups in Alerts in Cloud
        • How to create a Mental Capacity Assessment on Cloud
        • How to create a Generic Risk Assessment on Cloud
        • Care Review Proposed Changes in Cloud
        • Care Review Domains on Cloud (Add, Remove, Edi
        • Care Plan Integrity Checks
        • Alerts & Notifications
        • About Me Configuration​
      • Common Options
        • Incident Analysis Dashboard
        • How to print a Single Custom Form Incident Workflow in Cloud
      • Client Area
        • How to Add Spend on Cloud Personal Allowance
        • How to manage Day Centre bookings on Cloud
        • How to create a new Day Centre booking in Cloud
        • Recording a Leaver
        • Recording a Death
        • Reactivating a Service User
        • QR Code Management on Cloud
        • Care Service Groups in Cloud​
        • Bulk Load Service Users
        • Bulk Load Clients
        • Adding Management Staff to Care Service Group on Cloud
        • Adding a Service User in Cloud
        • Adding a Client and Visit Schedule
      • Communication
        • How to Create a New Menu in Cloud
        • How to manage meals on Cloud
        • How to add and edit a new meal in Cloud
        • How to set the default checklist on Cloud
        • How to Create a Message on Cloud
        • How to add a new complaint in Cloud
        • V-Book on Cloud
        • Staff Pocket Registration
        • Setting up Pocket Access in Cloud
        • Setting up Friends & Family on Cloud
        • Quality Survey Analysis in Cloud
        • Petty Cash on Cloud
        • ODS Contacts on Cloud
        • Manage Quality Survey on Cloud
        • How to anonymise visitors names in Cloud
        • Fundraising on Cloud
        • Event Categories on Cloud
        • Document Library on Cloud
        • Custom Tasks on Cloud
        • Create a Checklist in Cloud
        • Contacts on Cloud
        • Add Calendar Entries in Cloud
      • Advanced Stuff
        • How to change or turn off Weight Recording interval on Cloud
        • How to Change and View the Administrator Password on Cloud
        • MargoAI Tokens and Limits on Cloud
        • How to Force Sign-Out someone from eMAR
        • How to set a Privacy Officer on Cloud
        • Waterlow recording system in Cloud
        • Setting up Pocket Offline Mode in Cloud
        • eMAR Stock Reasons on Cloud
        • Modifying Care Review Domains within a Care Plan in Cloud
        • Modifying System Settings in Cloud
        • Modifying Personal Details Additional Fields
        • How to change MargoAI Settings on Cloud
        • Managing Devices on Cloud
        • How to turn on Multi-site view on Rotas in Cloud
        • How to set up and activate Facial Recognition on Cloud
        • How to hide messages in staff pocket mode in Cloud
        • How to add additional fields into a staff record in Cloud
        • eMAR PRN Outcome Task Setting in Cloud
        • Creating a One Time Code in Cloud
      • Staff Area
        • How to Modify Allocation Defaults
        • How to modify Full Allocations on Cloud
        • How to fix Allocation Issues on Cloud
        • How to regenerate allocations on Cloud
    • HR
      • Bulk Load Staff
      • Staff File Integrity Checks
      • Staff Records
        • How to View and Send Staff Pin Codes on Cloud
        • How to Change a Staff Member’s Name on Cloud
        • Managing Staff Records on Cloud
        • Adding a Staff Member on Cloud
        • Add Staff Notes on Cloud
        • Add Bulk Staff Notes on Cloud
        • DBS Checks in Cloud
        • Staff References in Cloud
        • How to Exclude Staff from Check-In/Out
        • How to process staff leaver on Cloud
      • Attendance & Holiday
        • What Absence Reasons mean
        • Managing Holiday Requests on Cloud
        • How to Record a Holiday on Cloud
        • How to Record a Staff Absence on Cloud
        • Viewing the Bradford Factor Analysis on Cloud
      • Training
        • Viewing a Staff Training Log
        • Recording Staff Training
        • Mandatory Staff Courses
        • Adding a Staff Training Course
      • Supervisions
        • How to Set and Reset Supervision Passwords in Cloud
        • How to create a Supervision in Cloud
        • How to Create a Supervision Action Template on Cloud
        • How to create a new Supervision Template in Cloud
    • Roster Cloud
      • How to add an Adhoc shift on Cloud Roster
      • How to Modify Auto-Cover Settings in Roster
      • Agency Shift Status in Roster on Cloud
      • How to View Agency Name on Your Rota
      • Print Pin Code for Agency Worker
      • How to add unpaid breaks for staff in Cloud
      • How to Export a Rota on Cloud
      • Adding Agency Staff to Cloud Roster
      • Allocating a shift in Cloud Roster
      • Undo Changes in Cloud Roster
      • Add New View in Cloud Roster
      • Bulk Add Shift in Cloud Roster
      • Move Shift in Cloud Roster
      • Copy Shift in Cloud Roster
      • Importing rota template into Cloud Roster
      • Duplicate Shift in Cloud Roster
      • Delete a rota in Cloud Roster
      • Create Further Rotas in Cloud Roster
      • Individual Settings in Cloud Roster
      • Global Settings in Cloud Roster
      • Quick Add Shift on Cloud Roster
      • Add Staff to Cloud Roster
      • Dragging Shift Templates in Cloud Roster
      • Copy Shifts to Other Weeks on Cloud Roster
      • Record a Shift as No Longer Needed in Cloud Roster
      • Quick Adjust Shift in Cloud Roster
      • Swap Shift in Cloud Roster
      • Delete a shift in Cloud Roster
      • Adding Roles to Cloud Roster
      • How to create a new rota on cloud
      • Move Shift in Cloud Roster
    • Consolidated Invoicing
      • How to finalise an Invoice on Cloud
      • How to add a Shift Rate Card in Consolidated Invoicing on Cloud
      • How to add a Travel Rate Card in Consolidated Invoicing on Cloud
      • How to add a Date Rate Card in Consolidated Invoicing on Cloud
      • How to add Weekday Rate Cards in Consolidated Invoicing on Cloud
      • How to view and add notes in Consolidated Invoicing on Cloud
      • How to add a payment schedule for Consolidated Invoicing on Cloud
      • How to create a new contract in Consolidated Invoicing on Cloud
      • Where to find Consolidated Invoicing on Cloud
    • MyHub
      • Claim and Complete a Task on Cloud
    • Insights
      • How to Review and Analyse Monitoring Forms that have been recorded via the Mobile and Pocket Apps

    Care Control eMAR

    • Viewing MAR Charts
    • Printing MAR Sheets
    • Adding a PRN Protocol to an Existing Prescription
    • Site Selection Tool – eMAR
    • Adding a PRN Protocol
    • Turning eMAR On
    • Turning Off eMAR
    • Adding e MAR Stock Adjustment Reasons
    • eMAR Reports
    • How to sign out another staff member from eMAR (CC Windows)
    • Administering Homely Remedies
    • eMar Core Settings
    • Understanding eMAR
    • Adding a New Medication to eMAR
    • Adding a New Prescription to eMAR
    • Locking eMAR for One Service User
    • How to Carry Out a Correction on eMAR
    • eMAR Stock Audits
    • Removing Medication From eMAR
    • Medication Safety Times
    • Adding Homely Remedies to eMAR
    • Adjusting Stock on e-MAR
    • Administering Homely Remedies to Staff
    • Resetting CC eMAR, Mobile & Pocket
    • Resetting eMAR, Pocket & Mobile on a PC/Laptop
    • Building a Complex Medication Schedule
    • Administering Medication on eMAR
    • Creating a Medication Trolley
    • Viewing the Medication Database
    • Administering Medication Covertly
    • How Administering Medication Responses Affect Stock
    • ‘Seeing In’ Medication Stock
    • Entering and Administering PRN Medication
    • How to Set Up Stock Audits
    • Adjusting Homely Remedies Stock
    • Sign In/Sign Out
      • How to Sign In / Out on eMAR
      • Signing out another staff member from eMAR

    Care Control Pocket

    • Using Pocket with an Allocation Group
    • Overriding a Locked Pocket App
    • How to Record a Skin Check on Personal Care on Pocket
    • How to Sign Out of Pocket
    • Two Person Recording on Pocket
    • Supervisions on CC Pocket
    • MargoAI Analysis on Pocket
    • How to Add Personal Belongings on Pocket
    • How to View Your Multiple Rotas on Pocket
    • Utilising Single Custom Form Workflows
    • Sign in to Pocket using Cloud Registration
    • How to Use Voice-To-Text in Pocket & Mobile
    • Enabling Voice Typing on Android & Apple
    • Cover shift on Pocket from Rota Select screen
    • Cover shift on Pocket from Residents screen
    • Recording a Consent on Pocket
    • Recording Medication on Pocket
    • Accessing Single Custom Forms in Pocket
    • Removing a Staff Pocket Device
    • Using CSG’s within Pocket
    • Staff Pocket Registration
    • Setting the Pocket Homepage to Staff Rota
    • Setting up Staff Pocket Access
    • Registering Pocket with a One-Time-Code
    • Accessing the Managers Menu on Pocket
    • Accessing Staff Records on Pocket
    • Changing a Staff Photo on Pocket
    • Using the PIN Services Tool on Pocket
    • Health Issues on Pocket
    • Amending Personal Allowance on Pocket
    • Registering Pocket with a Site Code
    • Using QR Codes on Pocket
    • Picture Tagging on Pocket
    • Changing the Active Site on Pocket
    • Entering Offline Mode
    • Setting up Offline Mode
    • Using the Maintenance Tool

    Care Control Mobile

    • CC Mobile Supervisions
    • How to Extend Mental Capacity Assessments on Mobile
    • MargoAI Analysis on Mobile
    • How to view an Evacuation List in Mobile
    • Utilising Single Custom Form Workflows
    • How to Use Voice-To-Text in Pocket & Mobile
    • Enabling Voice Typing on Android & Apple
    • Recording a Consent on Mobile
    • Accessing the Managers Menu on Mobile
    • Covering a Shift on Mobile
    • Bulk Monitoring Changes on Mobile
    • Site Selection Tool – Mobile
    • Propose a Care Review Change on Mobile
    • Maintenance Tool on Mobile
    • Adding a Service User on Mobile
    • Adding Medication to the Medication Profile on Mobile
    • About Me (Mobile)
    • Administration Side of Mobile
    • Adding Staff on Mobile
    • One-Time-Codes on Mobile
    • Using Body Maps on Mobile
    • Amending Food Intake on Mobile
    • Viewing & Serving Food on Mobile
    • Photos & Videos on Mobile
    • Creating Health Issues on Mobile
    • Using QR Codes on Mobile
    • Completing a Care Review on Mobile
    • Locking Mobile to a CSG
    • Changing Site on Mobile
    • Emergency Roll Call
    • V-Book
      • Printing a Blank Survey
      • V-book Overview and Set Up
      • Launching V-Book from Mobile
      • Signing In and Out Using V-Book
      • Setting up a Quality Survey
      • Using a Survey in V-Book
      • Viewing V-Book Survey Results
      • Linking a Visitor to a Service User
      • Guided Access and Kiosk Mode
      • Viewing all Signed in Visitors
    • Memory Box
      • Recording Memory Box Items
      • View a Service User’s Memory Box

    Care Control Screens

    • Downloading Screens on a PC
    • What is Care Control Screens
    • Setting up an Android Box for Screens
    • Glossary of Terms for CC Screens
    • Get Started with CC Screens Control
    • Set up a Group with CC Screens Controller
    • Assigning Groups on Screens
    • Available Instances on CC Screens
    • Creating and Adding Instances to a Group

    Care Control Windows

    • Care Planning
      • Care Planning Comments
      • COVID
        • Adding Covid Vaccines
        • COVID PPE Check
        • COVID PCR & Lateral Flow Tests
        • Recording a Covid Vaccination or Booster
        • Recording COVID Checks for Service Users
        • Recording Vaccination-Status of Visitors
      • Monitoring
        • Bulk Start/Stop Monitoring
        • Creating Mental Capacity Forms
        • Adding & Removing Activity Types
        • Editing or Removing a Note
        • Reviewing MUST Data
        • Activating Draft Monitoring
        • How to Add / Removing Monitoring
        • How to Amend Monitoring
        • How to Complete a Waterlow Score
        • How to Create a Shortcut Note
        • Creating Custom Monitoring
        • Completing a Mental Capacity Assessment
        • Risk Assessments available on Care Control
        • Adding & Removing Monitoring via CC Windows
        • Single Form Monitoring
        • Creating a Handover Note
        • Waterlow Monitoring Scoring
        • Food Intake Scoring
        • Monitoring Defaults
        • Recreating a Risk Assessment
      • Care Plans
        • Care Plan Integrity Checks
        • Printing Photos from the Care Plan
        • Adding Cream Charts to Care Control
        • Removing a Medical Visit from CC Windows
        • Printing a Care Plan
        • Creating a Printing Pack
        • Additional Fields in Staff Records and Care Plans
        • Expiring a Consent / MCA
        • Amending Life History Questions
        • Consents on Care Control
        • Adding Health Professionals on Care Control
        • How to Change the ‘Resident’ title
        • About Me on CC Windows
        • Viewing Care Plan Changes
        • Amending Personal Appearance
        • Amending Personal Details
        • Adding Key Contacts
        • Reactivating a Service User
        • Recording a Service User Death
        • Processing Shop Purchases
        • Service User Shop
        • Additional Service User Licenses
        • Recording a Health Issue on Windows
        • Adding Medication to the Medication Profile
        • Printing a Historic Health Issue
        • Uploading a Service User Photo
      • Alerts
        • Excluding Notes from the Handover
        • Creating Handover Filter Groups
        • The Home Status
        • Creating an Alert
        • Alerts available on Care Control
      • Care Reviews
        • Creating a Generic Risk Assessment
        • Propose a Care Review Change on Mobile
        • Proposing a Care Review Change
        • Linking Notes & Documents to the Care Review
        • Removing a Care Review
        • Care Review Domains (Add, Remove, Edit)
        • Starting a Care Review on Mobile
        • Completing a Care Review
        • Amending Care Review Domains within a Care Review
      • Incidents
        • Viewing & Printing Incidents
        • Excluding an Incident
        • Creating a Post Incident Log
        • Recording an Incident
      • CSGs
        • Switching a Service User’s CSG
        • Locking Mobile to a CSG
        • Adding a New CSG
      • Domiciliary Care
        • Check In Analysis
        • Marking a Visit as ‘Not Required’
        • Planned Client Absences
        • Checking Out of a Visit
        • Checking Into a Visit
      • QR Codes
        • Changing QR Code Security
        • Setting up QR Codes
        • Using QR Codes on Pocket
        • Using QR Codes on Mobile
    • HR
      • Roster Settings – Part 2
      • Roster Settings – Part 3
      • Roster Settings – Part 4
      • How to Build a Rota Template
      • How to Process a Rota Template Live
      • How to Build a Shift Template
      • Holidays
        • Altering the Holiday Year
        • Cancelling Holiday for a Staff Member
        • Holiday Requests
        • Holiday Year Issues
      • Roster
        • Adding a New Agency
        • Assigning Allocations to the Rota
        • Changing the Number of Rota Weeks
        • Covering a Shift with Agency
        • How to Add an Ad-Hoc Shift
        • How to Remove a Rota Template
        • Ordering Job Roles in the Rota
        • Processing a Rota Template
        • Managing Security Access to the Roster
        • Updating a Templates Settings
        • Using CSGs in the Roster
        • Timesheets
        • Roster Filter Sets
        • Roster Ratio Sets
        • Roster Settings Part 1 – Staff Categories & Roles
        • Deactivating Live Rota Template
        • Roster Settings Overview
        • Creating a Blank Rota Template
      • Staff
        • Renewing Staff Training
        • Adding a New Staff Member
        • Adding a New Service User on CC Windows
        • Amending a Staff Absence
        • Additional Fields in Staff Records and Care Plans
        • Managers on the Staff Record
        • Bradford Factor
        • Removing Staff Training
        • Accessing Care Control Academy
        • Setting up Care Control Academy
        • Registering Windows with a One Time Code
        • Setting up One Time Codes
        • Viewing & Printing Completed Tasks
        • How to Record Staff Absence
        • Processing a Staff Leaver
        • Staff File Integrity Checks
        • Staff Training Courses
        • Resending a Care Certificate Email
        • Adding a New Role/Contract for a Staff Member
        • Bulk Adding Documents
        • Uploading a Document to a Staff Record
        • Uploading a Document
        • Uploading a Staff Photo on Mobile
      • Recruitment
        • Completing a Staff Induction
        • Assigning an Induction to a Staff Member
        • Recruitment – Appointments
        • Recruitment – Interviews
        • Recruitment – Messages
        • Recruitment – Applications
        • Recruitment – Settings
        • Recruitment – Introduction
      • Income
        • Finance & Income Settings
        • Recording an Invoice
        • Payment Schedule for Service Users
        • Invoice Lines
        • Petty Cash
        • Adding Funds to Personal Allowance
      • Payroll
        • How to Export and Print your Payroll
        • Work Records
        • Timesheets
        • Pay Alterations by Weekday
        • Pay Alterations by Date
        • Payroll Salary
        • Pension Settings
        • Staff Breaks
        • Manage Pay Rates
        • Resolving Payroll Issues
        • Payroll Settings
        • What is Advanced Payroll?
        • Payroll Periods
        • Shift Indicators
        • Basic and Advanced Payroll
        • Adding Payroll Managers
      • Messages
        • Administer Messages
        • View Your Messages
    • Biometric
      • Setting up Facial Recognition
      • Biometrics FAQ’s
      • Configuration of Biometrics
    • Administration
      • PainChek
      • Recording a Medical Visit on Windows
      • How to Hide Staff Contact Details
      • Staff Access Levels on Care Control
      • Income Tab Password
      • How to see who views a Care Plan
      • Setting CC Mobile to Business Dashboard
      • Dependency & Cost of Care
      • Changing Sites
      • Complaints Area
      • Creating an Allocation Group
      • Day Centre
      • Finding & Changing the Administration Password
      • Finding & Changing the Override Password
      • Five Key Principles of the Mental Capacity Act
      • GDPR
      • Hiding Staff PINs on CC Mobile
      • 6-Digit PIN Option
      • A Guide to Pre-Assessment
      • About Me & PRSB
      • Access Denied Message
      • Accessing Other Sites
      • Assigning Allocation to the Rota
      • Bulk Staff Notes
      • Care Control Usage Indicator
      • Changing PC from Admin to Staff
      • Manager’s Scratch Pad
      • Set the Mobile App to the Administration Login Page
      • Set CC Pocket to Start on Managers Menu
      • When a Service User Leaves
      • Calendar & Events
        • Creating a New Task Type
        • Adding a New Event Type
    • Analysis
      • Creating a New Document Type
      • Assigning Staff Dependency Roles
      • Add a Medical Visit Type to Care Control
      • Analysis Report
      • Your Usage Health Check
      • Care Note Analysis
      • Monitoring Analysis
    • Communication
      • Sending an Email from Care Control
      • Kitchen
        • Amending Food Intake Records on CC Mobile
        • Creating Menus – Part One
        • Creating Menus Part 2
        • How to Create a Meal Choice
        • How to View & Serve Kitchen Orders
      • Friends & Family
        • Setting up Friends & Family Access
        • Friends & Family Dashboard
        • Setting Yourself up on CC Friends & Family
        • Messaging with Friends & Family
        • Friends & Family Memory Box
      • Checklists
        • Assigning a Checklist to a Service User
        • Assigning a Checklist to Multiple Staff
        • Assigning a Checklist
        • Creating Custom Tasks
        • How to Create a Checklist
        • Checklist Analysis
        • Viewing and Printing Completed Tasks or Checklists
    • Advanced Stuff
      • Changing the Browser that Care Control uses
      • Integrated Windows Authentication
      • Single Custom Form in Pocket & Mobile

    Technical

    • Common Issues
      • How to clear your data on Mac
      • How to Re-Register Care Control Windows
      • How Do I Fix Common Issues in Care Control Cloud?
      • How Do I Fix Error -1 in Care Control Cloud?
      • How to Fix Care Control Windows Error: “SQL Service not starting”
      • Self Serve Troubleshooting Guide
      • Launcher Troubleshooting
      • Virtual Machine Troubleshooting
      • Excluding Care Control from Antivirus Blocking
      • Visit Check-Out Errors
      • CSG Geocoding – Manual Latitude and Longitude Entry
      • Mobile vs Windows Home-Status Differences
      • @ Symbol on Apple Keyboards
      • Check In/Out Starting Distance
      • Service Users Missing when Recording
      • Finding and Changing the Admin Password
      • Fixing Screen Zoom
      • Payroll Report Missing Data
    • Hardware
      • How to clear your data on Mac
      • Equipment Return Form
      • Colour Blind Settings for Windows
      • Unsupported iOS Device
      • NFC Tags on CC Pocket
      • Device Management
      • Equipment Return Form
      • Care Control Windows Crashing – FAQ’s
      • Forgotten AppLock PIN
      • Internet Connectivity Guide
      • Locking an iPad/iPhone to Care Control (Kiosk Mode)
    • Installations
      • How to Download and Install Care Control Windows
      • How to view version numbers of Care Control App​s
      • How to Re-Register Care Control Windows
      • VPN Access Guide
      • Installing CC on Apple/Android Devices
      • Installing CC Mobile on Windows
      • Automatic Updates
      • Updating CC Applications on a Windows PC or Laptop

    FAQ's

    • FAQ – Rota Quick Adjustments & Overlapping Shifts
    • FAQ – eMAR Stock Audit not Clearing
    • FAQ – Payroll Generation Failed Message
    • FAQ – Reports Available on Care Control
    • FAQ – If a Site cannot access the ‘View Directions’ tab on the Care Plan Summary Page
    • FAQ – Petty Cash
    • FAQ – Meals and Menus
    • FAQ – Care Certificate
    • FAQ: How to Book Training with Implementation
    • FAQ: MargoAI Chat Bot
    • FAQ: Understanding Chargeable Support Requests
    • FAQ: What is NEWS2 Recording?
    • FAQ: What Are Analysis Level Permissions in Care Control?
    • FAQ: How Do I Set Up Staff Categories and Roles in Care Control?
    • FAQ: What Happens After Failed Login Attempts on Pocket and Mobile
    • FAQ: Cloud Login Issues
    • FAQ: Why aren’t default monitoring areas being added to Service Users?
    • FAQ: Invalid Characters on Care Control Cloud
    • FAQ: Reconciling an Invoice on Care Control
    • FAQ: How do I download Care Control Windows?
    • FAQ: How does Care Control Handle Data Sanitisation?
    • FAQ: What is Care Control’s process for Protective Monitoring?
    • Following the Two-Stage Capacity Test
    • FAQ: Margo AI Data Security
    • Migrating to Cloud Roster​
    • Cloud messaging and notifications
    • How to access your Care Control data extract
    • FAQ – True Cost Calculator
    • How to Create an Account on the LearningPortal
    • Difference in Task Statuses between Applications
    • Care Control Cloud FAQ
    • Forcing Pocket back Online
    • FAQ – Roster Core Settings
    • Changing the Care Certificate Assessor

    Cloud Onboarding

    • Cloud Onboarding: Setting Up Devices
    • Cloud Onboarding: Upload Client (Service User) Data
    • Cloud Onboarding: Upload staff details
    • Cloud Onboarding: Create New Cloud Users
    • Cloud Onboarding: Access User Permissions and Understand How to Change Them
    • Cloud Onboarding: Assign Super User to Site
    • Cloud Onboarding: Site Level Settings
    • Cloud Onboarding: Configure Staff Pocket
    • Cloud Onboarding: How to Access your Fixed Organisation Codes
    • Customer Onboarding To Do List

    Care Control Launcher

    • Setting up Cloud Launcher
    View Categories

    Organisational Management

    7 Sub Categories | 1 Guide

    Data

    3 Guides

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    Org Man Access Roles

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    Org Man Settings

    5 Guides

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    Org Man Users

    9 Guides

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    Organisation Structure

    2 Guides

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    Permissions

    5 Guides

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    Windows Org Man Archive

    14 Guides

    Last Updated:

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    Bulk Actions in Cloud

    Org Management Bulk Actions This guide will cover how to perform organisation management actions...

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