On Sunday 8th February, our GP Connect service will undergo scheduled maintenance. While we cannot confirm the exact time, this work may result in up to 60 minutes of downtime. We apologise for any inconvenience this may cause and thank you for your understanding.

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    35 Guides
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    FAQ – Rota Quick Adjustments & Overlapping Shifts

    FAQ – Rota Quick Adjustments & Overlapping Shifts https://vimeo.com/786264777/bd818e0cfe 1 Roster System – Quick...

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    FAQ – eMAR Stock Audit not Clearing

    FAQ – eMAR Stock Audit not Clearing This guide will cover what to do...

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    FAQ – Payroll Generation Failed Message

    FAQ – Payroll Generation Failed Message https://vimeo.com/786264777/bd818e0cfe 1 When going into the main CC...

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    FAQ – Reports Available on Care Control

    FAQ – Reports Available on Care Control This guide will give a breakdown of...

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    FAQ – If a Site cannot access the ‘View Directions’ tab on the Care Plan Summary Page

    FAQ – If a Site cannot access the ‘View Directions’ tab on the Care...

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    FAQ – Petty Cash

    FAQ – Petty Cash Petty cash is a small amount of money that a company typically...

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    FAQ – Meals and Menus

    FAQ – Meals and Menus This guide will cover some of the basics of...

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    FAQ – Care Certificate

    FAQ – Care Certificate This guide will cover the basics of the Care Certificate,...

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    FAQ: Service User Transfer – Included and Excluded Data

    FAQ: Service User Transfer – Included and Excluded Data Kieran Worth When a Service...

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    FAQ: How to Book Training with Implementation

    FAQ: How to book training with implementation Kieran Worth If you’re new to the...

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    FAQ: MargoAI Chat Bot

    FAQ: MargoAI Chat Bot Kieran Worth Because your experience matters, we’re making Care Control...

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    FAQ: Understanding Chargeable Support Requests

    FAQ: Understanding Chargeable Support Requests Kieran Worth Our support team is here to help...

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    FAQ: What is NEWS2 Recording?

    FAQ: What is NEWS2 Recording? Kieran Worth NEWS2 is the nationally standardised system for...

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    FAQ: What Are Analysis Level Permissions in Care Control?

    FAQ: What Are Analysis Level Permissions in Care Control? Kieran Worth All actions in...

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    FAQ: How Do I Set Up Staff Categories and Roles in Care Control?

    How Do I Set Up Staff Categories and Roles in Care Control? Kieran Worth...

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    FAQ: What Happens After Failed Login Attempts on Pocket and Mobile

    FAQ: What Happens After Failed Login Attempts on Pocket and Mobile Kieran Worth To...

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    FAQ: Cloud Login Issues

    FAQ: Cloud Login Issues Kieran Worth If you try to log in to Care...

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    FAQ: Why aren’t default monitoring areas being added to Service Users?

    FAQ: Why aren’t default monitoring areas being added to Service Users? Kieran Worth When...

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    FAQ: Invalid Characters on Care Control Cloud

    FAQ: Invalid Characters on Care Control Cloud Kieran Worth When entering information into Care...

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    FAQ: Reconciling an Invoice on Care Control

    FAQ: Reconciling an invoice on Care Control Kieran Worth In Care Control, invoices must...

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    FAQ: How do I download Care Control Windows?

    FAQ: How do I download Care Control Windows? Kieran Worth To keep your data...

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    FAQ: How does Care Control Handle Data Sanitisation?

    FAQ: How does Care Control Handle Data Sanitisation? Kieran Worth At Care Control, we...

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    FAQ: What is Care Control’s process for Protective Monitoring?

    FAQ: What is Care Control’s process for Protective Monitoring? Kieran Worth At Care Control,...

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    Following the Two-Stage Capacity Test

    Following the Two-Stage Capacity Test Kieran Worth Care Control Mental Capacity Assessments are completed...

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    FAQ: Margo AI Data Security

    FAQ: Margo AI Data Security Kieran Worth Compliance Margo AI maintains compliance with UK...

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    Migrating to Cloud Roster​

    Migrating to Cloud Roster This mini article will help you understand how you migrate...

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    Cloud messaging and notifications

    Cloud Messaging and Notifications A new technology was recently deployed to Care Control Cloud,...

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    How to access your Care Control data extract

    How to access your Care Control data extract This will cover how to access...

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    FAQ – True Cost Calculator

    True Cost Calculator Kieran Worth Upon entry of an Hourly Rate, the system derives...

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    How to Create an Account on the LearningPortal

    How to Create an Account on the LearningPortal Kieran Worth This guide will walk...

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    Difference in Task Statuses between Applications

    Difference in Task Statuses between Applications Unified Data Source All data originates from the...

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    Care Control Cloud FAQ

    Care Control Cloud FAQ Page This page answers some frequently asked questions about Care...

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    Forcing Pocket back Online

    Forcing Pocket back Online This guide will cover how to get Care Control Pocket...

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    FAQ – Roster Core Settings

    FAQ – Roster Core Settings This guide will cover some of the Core Settings...

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    Changing the Care Certificate Assessor

    Changing the Care Certificate Assessor This guide will cover how to change the assessor...