On Sunday 8th February, our GP Connect service will undergo scheduled maintenance. While we cannot confirm the exact time, this work may result in up to 60 minutes of downtime. We apologise for any inconvenience this may cause and thank you for your understanding.

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    Common Issues

    18 Guides
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    How to clear your data on Mac

    How to clear your data on Mac Kieran Worth Over time, your Mac and...

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    How to Re-Register Care Control Windows

    How to Re-Register Care Control Windows Kieran Worth To register Care Control Windows, you...

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    How Do I Fix Common Issues in Care Control Cloud?

    How Do I Fix Common Issues in Care Control Cloud? Kieran Worth If you...

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    How Do I Fix Error -1 in Care Control Cloud?

    How Do I Fix Error -1 in Care Control Cloud? Kieran Worth If you...

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    How to Fix Care Control Windows Error: “SQL Service not starting”

    REG QUERY “HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device” /v “ForcedPhysicalSectorSizeInBytes” REG QUERY “HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device” /v “ForcedPhysicalSectorSizeInBytes” How to fix Care...

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    Self Serve Troubleshooting Guide

    Self Serve Troubleshooting guide We want to ensure you have the best experience using...

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    Launcher Troubleshooting

    Launcher Troubleshooting Kieran Worth If you or your team are having trouble with the...

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    Virtual Machine Troubleshooting

    Virtual Machine Troubleshooting Kieran Worth If you are having issues with your VM i.e....

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    Excluding Care Control from Antivirus Blocking

    Excluding Care Control from Antivirus Blocks This guide will cover how to exclude Care...

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    Visit Check-Out Errors

    Visit Check-Out Errors This guide will cover some common errors and what they mean...

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    CSG Geocoding – Manual Latitude and Longitude Entry

    CSG Geocoding – Manual Latitude and Longitude Entry This guide will cover how to...

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    Mobile vs Windows Home-Status Differences

    Mobile vs Windows Home-Status Differences If you have an issue where Windows is showing...

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    @ Symbol on Apple Keyboards

    @ Symbol on Apple Keyboards The @ symbol on an Apple Mac keyboard is in a...

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    Check In/Out Starting Distance

    Check In/Out Starting Distance The Check In / Check Out tool on Care Control...

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    Service Users Missing when Recording

    Service Users Missing when Recording If a service user is ever missing from the...

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    Finding and Changing the Admin Password

    Finding and Changing the Administration Password The Administration Password is used across the Care...

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    Fixing Screen Zoom

    Fixing Screen Zoom This guide will cover how to adjust the zoom of your...

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    Payroll Report Missing Data

    Payroll Report Missing Data The Care Control Payroll system has reports which can be...