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Knowledge Base
Resources
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Equipment Catalogue

Downloads

Activity Packs

Understanding our Service Costs
More
Release Notes

Coming Soon

Product Enhancement Form

Service Status

Service Status Help

Information Governance

Webinar Hub

Blog

Customer Success
GP Connect
Customer Contact Form

Knowledge Base
Resources
Media

Equipment Catalogue

Downloads

Activity Packs

Understanding our Service Costs
More
Release Notes

Coming Soon

Product Enhancement Form

Service Status

Service Status Help

Information Governance

Webinar Hub

Blog

Customer Success
GP Connect
Customer Contact Form

Knowledge Base
Resources
Media

Equipment Catalogue

Downloads

Activity Packs

Understanding our Service Costs
More
Release Notes

Coming Soon

Product Enhancement Form

Service Status

Service Status Help

Information Governance

Webinar Hub

Blog

Customer Success
GP Connect
Customer Contact Form

Care Control Cloud

Care Planning
Domiciliary Roster
Organisational Management
Access & Navigation
Admin
HR
Roster Cloud
Consolidated Invoicing
MyHub
- Claim and Complete a Task on Cloud
Insights
- How to Review and Analyse Monitoring Forms that have been recorded via the Mobile and Pocket Apps

Care Control eMAR

Viewing MAR Charts
Printing MAR Sheets
Adding a PRN Protocol to an Existing Prescription
Site Selection Tool – eMAR
Adding a PRN Protocol
Turning eMAR On
Turning Off eMAR
Adding e MAR Stock Adjustment Reasons
eMAR Reports
How to sign out another staff member from eMAR (CC Windows)
Administering Homely Remedies
eMar Core Settings
Understanding eMAR
Adding a New Medication to eMAR
Adding a New Prescription to eMAR
Locking eMAR for One Service User
How to Carry Out a Correction on eMAR
eMAR Stock Audits
Removing Medication From eMAR
Medication Safety Times
Adding Homely Remedies to eMAR
Adjusting Stock on e-MAR
Administering Homely Remedies to Staff
Resetting CC eMAR, Mobile & Pocket
Resetting eMAR, Pocket & Mobile on a PC/Laptop
Building a Complex Medication Schedule
Administering Medication on eMAR
Creating a Medication Trolley
Viewing the Medication Database
Administering Medication Covertly
How Administering Medication Responses Affect Stock
‘Seeing In’ Medication Stock
Entering and Administering PRN Medication
How to Set Up Stock Audits
Adjusting Homely Remedies Stock
Sign In/Sign Out
- How to Sign In / Out on eMAR
- Signing out another staff member from eMAR

Care Control Pocket

Using Pocket with an Allocation Group
Overriding a Locked Pocket App
How to Record a Skin Check on Personal Care on Pocket
How to Sign Out of Pocket
Two Person Recording on Pocket
Supervisions on CC Pocket
MargoAI Analysis on Pocket
How to Add Personal Belongings on Pocket
How to View Your Multiple Rotas on Pocket
Utilising Single Custom Form Workflows
Sign in to Pocket using Cloud Registration
How to Use Voice-To-Text in Pocket & Mobile
Enabling Voice Typing on Android & Apple
Cover shift on Pocket from Rota Select screen
Cover shift on Pocket from Residents screen
Recording a Consent on Pocket
Recording Medication on Pocket
Accessing Single Custom Forms in Pocket
Removing a Staff Pocket Device
Using CSG’s within Pocket
Staff Pocket Registration
Setting the Pocket Homepage to Staff Rota
Setting up Staff Pocket Access
Registering Pocket with a One-Time-Code
Accessing the Managers Menu on Pocket
Accessing Staff Records on Pocket
Changing a Staff Photo on Pocket
Using the PIN Services Tool on Pocket
Health Issues on Pocket
Amending Personal Allowance on Pocket
Registering Pocket with a Site Code
Using QR Codes on Pocket
Picture Tagging on Pocket
Changing the Active Site on Pocket
Entering Offline Mode
Setting up Offline Mode
Using the Maintenance Tool

Care Control Mobile

CC Mobile Supervisions
How to Extend Mental Capacity Assessments on Mobile
MargoAI Analysis on Mobile
How to view an Evacuation List in Mobile
Utilising Single Custom Form Workflows
How to Use Voice-To-Text in Pocket & Mobile
Enabling Voice Typing on Android & Apple
Recording a Consent on Mobile
Accessing the Managers Menu on Mobile
Covering a Shift on Mobile
Bulk Monitoring Changes on Mobile
Site Selection Tool – Mobile
Propose a Care Review Change on Mobile
Maintenance Tool on Mobile
Adding a Service User on Mobile
Adding Medication to the Medication Profile on Mobile
About Me (Mobile)
Administration Side of Mobile
Adding Staff on Mobile
One-Time-Codes on Mobile
Using Body Maps on Mobile
Amending Food Intake on Mobile
Viewing & Serving Food on Mobile
Photos & Videos on Mobile
Creating Health Issues on Mobile
Using QR Codes on Mobile
Completing a Care Review on Mobile
Locking Mobile to a CSG
Changing Site on Mobile
Emergency Roll Call
V-Book
Memory Box
- Recording Memory Box Items
- View a Service User’s Memory Box

Care Control Screens

Downloading Screens on a PC
What is Care Control Screens
Setting up an Android Box for Screens
Glossary of Terms for CC Screens
Get Started with CC Screens Control
Set up a Group with CC Screens Controller
Assigning Groups on Screens
Available Instances on CC Screens
Creating and Adding Instances to a Group

Care Control Windows

Care Planning
HR
Biometric
Administration
Analysis
Communication
Advanced Stuff

Technical

Common Issues
Hardware
Installations

FAQ's

FAQ – Rota Quick Adjustments & Overlapping Shifts
FAQ – eMAR Stock Audit not Clearing
FAQ – Payroll Generation Failed Message
FAQ – Reports Available on Care Control
FAQ – If a Site cannot access the ‘View Directions’ tab on the Care Plan Summary Page
FAQ – Petty Cash
FAQ – Meals and Menus
FAQ – Care Certificate
FAQ: Offline Working and File Sync Limit
FAQ: Service User Transfer – Included and Excluded Data
FAQ: How to Book Training with Implementation
FAQ: MargoAI Chat Bot
FAQ: Understanding Chargeable Support Requests
FAQ: What is NEWS2 Recording?
FAQ: What Are Analysis Level Permissions in Care Control?
FAQ: How Do I Set Up Staff Categories and Roles in Care Control?
FAQ: What Happens After Failed Login Attempts on Pocket and Mobile
FAQ: Cloud Login Issues
FAQ: Why aren’t default monitoring areas being added to Service Users?
FAQ: Invalid Characters on Care Control Cloud
FAQ: Reconciling an Invoice on Care Control
FAQ: How do I download Care Control Windows?
FAQ: How does Care Control Handle Data Sanitisation?
FAQ: What is Care Control’s process for Protective Monitoring?
Following the Two-Stage Capacity Test
FAQ: Margo AI Data Security
Migrating to Cloud Roster
Cloud messaging and notifications
How to access your Care Control data extract
FAQ – True Cost Calculator
How to Create an Account on the LearningPortal
Difference in Task Statuses between Applications
Care Control Cloud FAQ
Forcing Pocket back Online
FAQ – Roster Core Settings
Changing the Care Certificate Assessor

Cloud Onboarding

Cloud Onboarding: Bulk Load Staff Members
Cloud Onboarding: Setting Up Devices
Cloud Onboarding: Upload Client (Service User) Data
Cloud Onboarding: Upload staff details
Cloud Onboarding: Create New Cloud Users
Cloud Onboarding: Access User Permissions and Understand How to Change Them
Cloud Onboarding: Site Level Settings
Cloud Onboarding: Configure Staff Pocket
Cloud Onboarding: How to Access your Fixed Organisation Codes
Customer Onboarding To Do List

Care Control Launcher

Setting up Cloud Launcher

View Categories

Common Issues

18 Guides

Last Updated:

How to clear your data on Mac

How to clear your data on Mac Kieran Worth Over time, your Mac and...

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How to Re-Register Care Control Windows

How to Re-Register Care Control Windows Kieran Worth To register Care Control Windows, you...

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How Do I Fix Common Issues in Care Control Cloud?

How Do I Fix Common Issues in Care Control Cloud? Kieran Worth If you...

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How Do I Fix Error -1 in Care Control Cloud?

How Do I Fix Error -1 in Care Control Cloud? Kieran Worth If you...

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How to Fix Care Control Windows Error: “SQL Service not starting”

REG QUERY “HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device” /v “ForcedPhysicalSectorSizeInBytes” REG QUERY “HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device” /v “ForcedPhysicalSectorSizeInBytes” How to fix Care...

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Self Serve Troubleshooting Guide

Self Serve Troubleshooting guide We want to ensure you have the best experience using...

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Launcher Troubleshooting

Launcher Troubleshooting Kieran Worth If you or your team are having trouble with the...

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Virtual Machine Troubleshooting

Virtual Machine Troubleshooting Kieran Worth If you are having issues with your VM i.e....

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Excluding Care Control from Antivirus Blocking

Excluding Care Control from Antivirus Blocks This guide will cover how to exclude Care...

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Visit Check-Out Errors

Visit Check-Out Errors This guide will cover some common errors and what they mean...

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CSG Geocoding – Manual Latitude and Longitude Entry

CSG Geocoding – Manual Latitude and Longitude Entry This guide will cover how to...

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Mobile vs Windows Home-Status Differences

Mobile vs Windows Home-Status Differences If you have an issue where Windows is showing...

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@ Symbol on Apple Keyboards

@ Symbol on Apple Keyboards The @ symbol on an Apple Mac keyboard is in a...

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Check In/Out Starting Distance

Check In/Out Starting Distance The Check In / Check Out tool on Care Control...

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Service Users Missing when Recording

Service Users Missing when Recording If a service user is ever missing from the...

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Finding and Changing the Admin Password

Finding and Changing the Administration Password The Administration Password is used across the Care...

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Fixing Screen Zoom

Fixing Screen Zoom This guide will cover how to adjust the zoom of your...

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Payroll Report Missing Data

Payroll Report Missing Data The Care Control Payroll system has reports which can be...

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01822 738100

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